Agile and Profitable to More Customer Centricity

Pioneering solutions in modern omnichannel

ECC WEB TALK: Agile and profitable to more customer centricity in omnichannel

How can customer expectations be met profitably in omnichannel? What potential is hidden in a modern omnichannel strategy? Why is there no way around the headless and composable approaches?


In the ECC WEB TALK, we would like to rethink the classic omnichannel architecture together with you. We would like to discuss the role flexibility plays in solving challenges in retail - from cross-channel inventory management to the provision of high-performance interfaces for store processes. Look forward to practical examples of flexible omnichannel services that meet your current customer expectations and learn more about retail approaches that simultaneously enable agile adaptation of individual omnichannel strategies along the entire value chain.


Join us to learn more about groundbreaking solutions for compelling customer centricity in modern omnichannel.

ECC WEB TALK: Omnichannel customer centricity (German language)

Our Tip:

Our tip for anyone who wants to find out more about the topic: In an interview with IFH Cologne, Dr. Angela Bischoff explains why omnichannel is more than routing an order from A to B.

Your Contact for the ECC WEB TALK

Dr. Angela Bischoff
Expert for Digital Commerce