Application Management in the Cloud

• Service times up to 24/7
• ITIL® best practice
• Knowledge management
• Preventative monitoring
• Test automation
• Many years of experience in critical systems operation

• Agile project management (Scrum/Kanban)
• Latest technologies
• Continuous delivery
• Stateless architecture
• Responsive design
• Open source expertise

• Automation and standardization reduce costs
• Near- and offshore capacities resolve your capacity bottlenecks
• Flexible, transparent billing model
• Variable rather than fixed costs

• German standards of security, compliance, and governance
• Redundant data centers in Germany
• High availability and system stability
• German certifications and standards of quality
• 100 percent owners at foreign locations

As a rule, the maintenance and support of the various applications in a company's day-to-day operations can no longer be handled in-house. The scope and complexity of the tasks in many areas are too varied and too specialized for this. For this reason, most companies use application management services and thus outsource these tasks. This does not mean that the support for the end user's various applications is changed, but rather that the applications themselves are monitored, maintained, and, in the best case, further developed and expanded by the management.

Application management usually consists of five phases, performed by the service provider and in cooperation with the customer.

First of all, the current status is analyzed. Based on this status, common goals can be defined, which should be achievable through management. Now, on this basis, the applications must be selected with which these goals can be achieved within an application environment that is as simple as possible.

Once this has been done, the applications can be implemented in the company. Here, the manager is responsible for monitoring them during operation and watching out for problems. The applications must be monitored and maintained during the process. Proactive activity is therefore required here, as maintenance work should be carried out before problems arise. The expansion and optimization of the applications on the various systems is the final task in managing the applications. In this way, it can be ensured that the companies and their applications remain up to the daily challenges.

The permanent maintenance and monitoring of the various applications in a company are of crucial strategic and market importance. After all, only when all applications are available with their entire performance bandwidth can company employees take full advantage of them. Maintenance can minimize downtime, which improves economic performance.

Successful application services are based on a total of four pillars that must be fulfilled. This ensures that both employees in day-to-day operations and the company itself benefit from them.
First of all, there is communication. Clear, secure and, above all, timely communication at eye level is important in order to clearly communicate goals and threats and to clearly identify the need for action. Quality is another pillar in management. As a manager, the quality of one's own work and thus also the quality of the applications must always be the focus. This automatically leads to the pillar of speed. This includes not only the speed of response when problems arise, but also the speed of the applications themselves. Waiting times for users slow down the entire workflow in the company. The last pillar concerns costs. Good cost awareness and a sustainable cost-benefit calculation are important in order to maintain a balance in this system.