Customer Experience Consulting

Increase Brand Awareness and Customer Satisfaction

Establish the foundation for your success

Reaching consumers digitally is becoming increasingly difficult. Countless digital touchpoints make it a complex challenge to address customers and prospective customers precisely. The prerequisite for inspiring them and turning them into loyal brand ambassadors is targeted and personalized content along the customer journey to create an inspiring customer experience.

Benefits are the key to digital branding

The focus of our holistic customer experience consulting is the benefit of your solution for the future users. Their concrete needs as well as their usage habits and wishes form the foundation on which we create integrated digital solutions. Arvato Systems creates concepts that reflect the needs of users and thus help you to achieve a unique customer experience. We develop modern, industry-independent state-of-the-art solutions for corporations and international market leaders.

Our Concepts Meet the Highest Demands on Functionality, Usability and Design

User-centered

We test your usability and folders you against the usage habits of your target group. Based on this, we develop responsive websites, mobile apps and professional e-commerce solutions that are easy and intuitive to use - and therefore highly accepted.

Target group specific

When implementing integrated solutions, we focus on jointly defined goals and the needs of the underlying personas. To this end, we involve the future users in the implementation, for example through A/B testing.

Ecosystems

Arvato Systems develops solutions for all digital channels, tailored precisely to your target group. We build individual eco-systems: We perfect your website, design apps and optimally integrate your online shop.

Technology independent

Arvato Systems supports you in the strategic selection, smooth implementation and ongoing support of the required enterprise technologies: from CMS and shop systems through CRM and marketing automation tools to PIM solutions.

Content-based

Arvato Systems analyses the user guidance and the integrated multimedia content with regard to personas and conversion targets as well as the content structure and individual elements such as calls-to-action.

Process & strategy based

We understand your business processes and check whether they contribute to your digital strategy. This includes data inventory, data structures, process and system landscape.