Verena Werner - Arvato Systems
Logistik 4.0

Logistics 4.0

Digital transformation in logistics

Our Tools
Our Services
Deep Dive

Are You Ready for Logistics 4.0?


Our society is on the brink of a technical revolution. Breakthroughs in areas such as Artificial Intelligence, robotics, the Internet of Things, self-driving cars, 3D printing, nanotechnology and biotechnology, wearables, energy storage, and quantum computing will fundamentally change our entire way of life. Digital Transformation and heightening competition require companies to optimize their business processes through digitalization and give them an incentive to develop new business models.

We see ourselves as a partner, trailblazer, and innovator for solutions in the field of Digital Transformation. Our solutions network business processes, make data ‘navigable,’ create transparency, and facilitate precise process control.

Our Tools


Logistics Planning 4.0

Chatbot DiWA



We have developed a cloud-based platform that offers standard interfaces to ERP/WMS systems, a control center based on real data, expandable process logistics, and extensive configuration options in order to thoroughly digitalize business processes.

platbricks, the Arvato Smart Logistics Platform, is a digital, modular system that can be used to orchestrate departmental and company-wide logistics processes, as well as to execute these in a mobile fashion via smart wearables. Meanwhile, a process configurator offers a catalog of preconfigured settings options that you can use to customize processes. One of the configurator’s core features is the option to select among various verification methods, such as swiping motions, pattern, color, or letter codes, check digits, scanning, or touch-free methods using NFC.

Digital Intralogistics Models – The Key to the Warehouse 4.0

Arvato Systems’ portfolio includes a range of ‘Logistics planning 4.0’ services based on innovative IT technologies and a comprehensive, inexpensive planning approach to logistics processes in companies.

We support you through every phase of the project, from planning to commissioning. Along the way, we use tools such as modeling, animation, simulation, and emulation of logistic processes. For example, we use virtual reality elements as a clear basis of communication, thereby ensuring ‘tangible’ results during project implementation..

DiWA - Digital intelligent Warehouse Assistant

Collecting and assigning data and information within logistics processes is essential for the day-to-day supply chain business. At the same time, the speed of information transfer is becoming increasingly important. Logistics managers need the right information at the right time in order to make decisions and solve problems. Our Digital intelligent Warehouse Assistant (DiWA) is a logistics chatbot that quickly and intuitively provides the information you need. Chatbots are robots that engage in dialogs with users, enabling automated communication between people and IT systems via messenger-like systems on smartphones, PCs, and tablets.

Chatbots receive initial training. Over time, DiWA learns to recognize the context surrounding questions and, among other things, provides information on warehouse spaces, assignment status, products, batch numbers, inventories, processing statuses, deliveries, shipments, material classifications, performance, personnel resources, and more.

On Your Mark, Get Set, Go!

Competitions, ranking lists or tables, progress displays, and award ceremonies can significantly increase user motivation and have a positive impact on their behavior. Introducing these measures can boost productivity and streamline workflows.

Conveying information in a playful way makes it easier to absorb. It’s in people’s nature to want to play games. Tiresome and monotonous tasks are turned into something enjoyable by setting targets or receiving feedback and rewards in the form of points, rankings, or distinctions. The result? Employees have more fun at work, they have more motivation, and they can perform at a higher level. 

Our Services

Logo_Kunde_Boehringer Ingelheim Micropart

Our Logistics 4.0 portfolio incorporates a holistic, inexpensive planning approach for optimizing logistics processes in your company.  We use tools such as modeling, animation, simulation, and emulation of logistic processes to achieve tangible results, from planning to commissioning. Learn how we drew upon these methods to help Boehringer Ingelheim microParts GmbH gain a clear view of their performance potential and growth.

Künstliche Intelligenz (KI) in der Logistik
Artificial Intelligence (AI) In Logistics

Find out about the possible use cases thanks to Artificial Intelligence in logistics and how they can help optimize your logistics processes.

Deep Dive

White Paper "AI in Logistics"

In this white paper, we describe the importance of AI for the logistics industry, present some use cases, and provide tips and advice on what to consider when implementing AI solutions.

SAP® Transformation in Logistics

Real-time capability and security as well as flexibility and scalability form challenges that logistics managers have to face. A holistic software environment could be the answer.

Use Case Collection: Use Cases of AI in Logistics

The use of artificial intelligence takes process quality and efficiency to a new level in logistics as well. Here, we have compiled ten use cases of AI in logistics for you and show their advantages.

ISG Provider Lens "Digital Business Enablement and ESG Services"

Arvato Systems was recognized as a Leader by ISG in the Provider Lens™ "Digital Business Enablement and ESG Services 2022" for its competencies. Download now.

Demo System: platbricks® Warehouse Management

Get to know the cloud-based platbricks® Warehouse Management in practice and try out the module over a period of 14 days in our free demo system. 

Demo System: platbricks® Chatbot Platform

Please get to know the platbricks® chatbot platform in our free demo system for 14 days and use the five bots provided in it. You can chat independently with the bots and customize or extend them according to your needs. 

Dos and Don'ts of Using Chatbots in Logistics

There are a few things to consider when introducing chatbots in logistics. Our checklist tells you what you need to pay attention to.

Full Transparency in Subcontracting

With these tips, you'll be able to keep track of inventory and manufacturing steps at the contract service provider when subcontracting.

Chatbots In Logistics: Innovation Brief

This Innovation Briefing provides background knowledge on chatbots and presents a number of use cases in detail.

Free Logistics Check-up

Whether you are at the very beginning of your journey or already on the road - we get on board at every stop and accompany you in the Digital Transformation of your supply chain. We will be happy to advise you in our "Logistics Check-up" - make an appointment now.

Digitization Of Logistics With Arvato Systems

An overview of our solutions for digitizing your logistics processes.

platbricks® - Smart Logistics Unlimited

Designed as a digital modular system, platbricks® can be used to orchestrate internal and cross-company logistics processes and execute them with smart mobile wearables.


ISG Provider Lens™ "Digital Business Enablement and ESG Services"

Arvato Systems was recognized as a Leader in 2022 by the Information Services Group - including in the "Supply Chain Transformation Services" quadrant. In this quadrant, ISG evaluates service providers that offer consulting, integration, and managed services for the supply chain in the areas of planning, implementation, and insights.

Digital Leader Award

Arvato Systems was awarded the Digital Leader Award in the category "Create Impact" for the "Arvato Smart Logistics Platform" (now: "platbricks®"). platbricks is a cloud-based platform with which operational processes in logistics can be intelligently planned, controlled and digitally (mobile) executed. Let us show you how platbricks closes your digitization gaps.

Your Contacts for Logistics 4.0

Verena Werner - Arvato Systems
Verena Werner
Expert in Logistics IT for the Manufacturing Industry
Andreas Maas
Expert in Logistics IT for the Retail & Consumer Goods Industry