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A Unique Customer Experience Across All Channels

Impress and retain your clients

Convince On All Digital Touchpoints

Today’s client is very well informed. Thanks to their smartphone, they carry a vast store of concentrated knowledge about the world with them in their pocket. The client can find out about the products and services of companies, from anywhere and at any time. At the same time, the number of possible contact points is constantly increasing – from websites and portals to online shops, apps, and chatbots. In view of this ongoing development, it is becoming increasingly complicated to reach consumers digitally and address them in a way that is tailored to their specific needs. It is even more difficult to inspire them and ensure their long-term loyalty.

Exciting Brand Experience Along the Customer Journey

To turn clients into loyal brand ambassadors, companies need to create unique yet consistent brand experiences across all channels and on all touchpoints. This challenge makes professional customer experience management essential. The many years of expertise and individual consulting provided by a specialized service provider are indispensable.

Modules Customer Journey
Our Technology Partners
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We Create

Dynamic, Interactive and Mobile Customer Journeys
Enterprise IT for marketing and eCommerce 
Custom concepts and UX design

Professional Customer Experience Management for the Highest Level of Functionality, Usability, and Design

User-centered

Customer experience management focuses on the needs of users. When digital solutions such as responsive websites, portals, mobile apps, and online shops are integrated with each other, easily accessible, and intuitive to use, they achieve a high level of acceptance among users.

Target group-specific

Integrated digital solutions will be successful if you accurately reflect the wishes and requirements of the intended target group. This is why defined buyer personas and measures such as A/B testing are important components of professional customer experience management.

Content-based

A state-of-the-art customer experience management platform allows any written and multimedia content from different systems to be centrally bundled, efficiently managed, further processed in line with demand, and published across channels.

Personalized

The GDPR-compliant collection and analysis of client data forms the basis of a 360-degree client view, which is the prerequisite for outputting personalized content tailored to the client’s specific needs. When content optimally meets user needs, it is possible to continuously inspire existing and potential clients.

Technology-independent

Professional consulting consists of various components: the strategic selection of the required enterprise technologies, smooth implementation, as well as the continuous support of CMS and shop systems, CRM and marketing automation tools, and PIM solutions.

Process-based

Customer experience consulting also includes checking and understanding the client’s data set, data structures, business processes, and system landscape. It is also necessary to analyze whether and to what extent these aspects support the overall digital strategy.

Customer Experience Management – by Professionals for Professionals

Comprehensive digital customer experience consulting
Many years of experience
Experience in global project management
Integrated digital solutions

Our Technology Partners

CoreMedia AG

The CoreMedia Content Cloud is the best CMS for e-commerce and offers: content management, digital asset management and e-commerce integrations.

Informatica

Strategically manage, visualize, and securely share customer data to deliver superior customer experiences.

Magnolia CMS

Magnolia CMS is very integration-friendly and a perfect platform for first-class digital experiences.

Salesforce

Salesforce provides CRM, digital marketing, intelligent forecasting technologies, and analytics.

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SAP C/4HANA – Communication at the Highest Level

With customer engagement platform SAP C/4HANA, your customers always take center stage. We help you to precisely understand your customers’ needs, optimize customer contact, and personalize your services across all relevant channels.

SAP Commerce Cloud – Omni-channel Retail with SAP C/4HANA

We help you to bring together all the important systems, data, and processes, thereby offering your customers a custom-tailored commerce experience – anyplace, anytime, and across all channels.

Your Contact for Customer and Brand Experience

MA_Laura_Schoening_Medien
Laura Schöning
Expert for Customer Experience