Consulting & Innovation
Solutions & Technologies
Infrastructure & Operations
Michael Dreimann


Revolutionize your system communication

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New Communication Conquers the Supply Chain


Chatbots have now become standardized communication instruments and are being used with greater frequency in the end client sector in particular. But they can also be a useful aid in logistics. An essential feature of a smart chatbot is the ability to understand requests that are spoken or written by the user in human language. The user uses common messenger services such as Telegram or Slack to submit requests.

What’s so special here is that users do not have to learn a new language or even a new program to be able to send requests to a virtual assistant. Users address their issues by simply sending messages to chatbots that are connected to the system – as if they were communicating with a “real” person. In this way, the communication between the user and the system (e.g., WMS system) is completely revolutionized.


  • Information chatbot: this chatbot acts as an information assistant in the warehouse, providing information about production, service for order status, inventory, performance, instructions etc.
  • Appointment bot: reserve a pickup in the warehouse/shop, ramp time window booking, handover date, doorman/truck registration etc.
  • Inventory bot: assumes responsibility for and carries out inventories or counts in the warehouse, shop, and much more
  • Order bot: carries out availability requests and reorders products in the client service area.
  • Form bot: this bot helps to digitalize form-based processes (e.g., dangerous goods check, pallet note, visitor badge etc.).


Short implementation and learning time
Flexible information queries through mobile devices
Chatbot makes service available 24/7
The cloud enables high scalability and a range of different data sources to be connected
High level of security thanks to role and authorization structures

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Check list

There are some aspects you need to consider when introducing chatbots to ensure that the initiative does not fail.

Do our check here!

Innovation Brief

This innovation briefing provides background information on chatbots and presents a series of use cases in detail.

Here are the most important information!

Your Contacts for Chatbots

Michael Dreimann
Michael Dreimann
Expert for Logistics IT
Bernd Jaschinski-Schürmann
Head of Supply Chain Management