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IT Solutions for Retail and the Consumer Goods Industry

Successful Retail(ing) Through Digital Transformation and Innovation 

Partnerships and Associations
Worth Knowing

We Support Your Value Creation Process in Modern Retail

Digitization is an important and pioneering task for retail companies and consumer goods manufacturers: While inflation reduces customers' willingness to buy, the prices of energy and raw materials are rising. In addition, there are tight supply chains, a shortage of skilled workers, regulations relating to working conditions or product safety, and the protection of customer data. Efficient solutions can prevent a digitalization backlog and replace outdated IT systems with modern tools or automation processes - so you are well-prepared for your challenges. Invest in modern IT solutions along your value creation process and gain resources to strengthen your customer loyalty and brand long-term.

Sustainability ESG

The carbon footprint is becoming increasingly important for reasons of social responsibility and as an image factor for retail and the consumer products industry. Anyone who produces consumer goods in a CO2-neutral manner has a clear competitive advantage today. However, energy consumption and the associated greenhouse gas emissions must be precisely recorded and documented. Therefore, rely on the right monitoring and improve your energy consumption through stringent energy efficiency management and comprehensive sustainability management.


With the Metaverse, a virtual world is currently being created for the first time that has the potential to become the digital equivalent of the real world. This opens up new ways for retailers and the consumer goods industry to communicate with their target groups. Three-dimensional content elements are necessary for the design of digital presences in the metaverse (so-called Digital Assets). In this way, you can bring your products into the metaverse - whether it's clothing, accessories, furniture, everyday products, or even appliances and machines. 

Robotics for Retail

The use of Robotics in the retail and consumer products industry has increased significantly in recent years. For good reason! From warehouse management to goods delivery, robotics can play an important role in logistics to increase productivity and reduce costs. Robotics can also enhance various customer touchpoints such as stores, supermarkets or shopping malls to optimize the flow of goods and make consulting and sales processes more efficient.

Sales & Customer

Successful sales channels require smooth process flows - online and offline. The right IT solutions support your store processes, bring more transparency to your customer, inventory and product management and make your sales processes more efficient through intuitive store systems. With content management, you can optimize your Internet presence from the online store to the marketplace and thus optimally play on your customer journey via various channels, such as social media or loyalty programs. 


Today's customers expect a seamless shopping experience across different channels. With innovative technologies such as e-commerce platforms, order management systems, big data analytics and artificial intelligence, processes can be optimized, efficiency can be increased and customers will be better understood and advised. Also you can create a competitive advantage by meeting your challenging market environment with the right Omnichannel solutions that fit your needs. 

Supply Chain

Particular challenges in the Supply Chain of the retail and consumer products industry include the improvement of supply chain transparency, the reduction of supply bottlenecks, the increase of flexibility and the implementation of sustainability strategies. With cloud solutions as well as state-of-the-art AI, Big Data and Robotics solutions, you can sustainably digitize and automate these processes. This saves you time, costs and CO2 and inspires your customers with fast and efficient processes


As one of the fastest growing industries, retail and the consumer products industry are constantly exposed to the increasing need for adaptation of all workflows. Digitization of key processes is therefore essential in retail. Hyperautomation brings an innovative approach that meshes state of the art technologies, such as Artificial Intelligence (AI), Robotic Process Automation (RPA), Machine Learning (ML), and Analytics, to help you adapt to market needs with agility and speed while staying competitive.


The Digital Transformation of corporate finance means that retail companies and the consumer products industry can redesign various aspects such as accounting, controlling, reporting and operational management by using modern tools like SAP FICO. Finance processes can be handled with significant cost savings, e.g. through automated invoice processing systems or centralized risk management.

Security & Risk Management

IT security is a crucial success factor for all companies that pursue a digitization strategy and thus need to protect themselves against cyber attacks. To prevent risks, innovative security services can complement and protect the digitization process right from the start, so retailers and consumer products manufacturers can secure their digital infrastructure and protect confidential customer data at the same time. 

Cloud and Data Center Transformation

By transferring important IT processes to the cloud, companies are made fit for digital business models and data-driven business. The retail and consumer goods industries in particular are benefiting from new opportunities around Software-as-a-Service (SaaS), Platform-as-a-Service (PaaS) and Infrastructure-as-a-Service (IaaS).  

Modern Workplace

Companies can make workplaces even more attractive today by moving to the cloud: State-of-the-art tools, such as Microsoft 365, enable the transformation to an accessible and location-independent working environment. For the retail and consumer products industry, this not only favors more agility on the market, it also facilitates collaborative exchange within the company - whether in production, sales, e-commerce, warehouse management or stationary business. 

Assortment Intelligence

New competitors, new sales channels and changes in purchasing behavior are forcing retailers and consumer products manufacturers to constantly adapt their strategies. This is the only way they can optimize their product range, meet customer needs and determine optimal prices. Last but not least, topics such as demographic change, sustainability, technological leaps, or daily events require comprehensive transparency of the market data. So with the right IT solutions, you can bring your product range to the right target group.


​​No matter where you currently stand in your digitization strategy: We know the challenges you face and will walk the path of Digital Transformation with you as your consultant, implementation partner and business operations manager. A strong Digital Backbone will ensure a scalable and reliable IT architecture, while industry-specific solutions optimize your processes and enable you to move into innovative business topics.​ 

Assortment Intelligence
Supply Chain
Sales & Customer
Robotics for Retail
Sustainability ESG
Modern Workplace
Cloud and Data Center Transformation
Security & Risk Management
Testimonial_Christian Grotowsky

As with all large projects, there were various, sometimes competing, project goals in this project. But thanks to the professionalism and flexibility of the entire project team, the project success was achieved on time, in quality, and within budget. In this environment, Lekkerland is well-positioned for further growth.


Extract from Our References

EAI Service Architecture and Data-Center-Migration for Lekkerland
platbricks® WMS at HTH Logistic Solution
Online Shop Hosting in AWS for OBI
E-Commerce Solutions for Dr. Wolff

Partnerships and Associations

HDE - Handelsverband Deutschland

As the umbrella organization of the German retail sector, the HDE sees itself as the voice of the industry. As part of our membership, we contribute our IT expertise with regard to the digital transformation in retail.

EHI Retail Institute

The EHI Retail Institute stands for market-oriented research by retailers for retailers. As a member of the EHI community, we contribute our IT Know-How to innovation projects related to e-commerce, in-store, logistics and retail trends. 

ECC Köln / IFH Köln

As a brand of IFH KÖLN, the ECC KÖLN brings together decision-makers in digital retail: As a member of the networking platform ECC CLUB, we contribute business-relevant IT Know-How for retailers and manufacturers in various channels. 

GS1 Germany

GS1's standards are the global language for efficient and secure business processes, valid across company boundaries and continents. As part of a worldwide network, GS1 works with its customers and partners to develop market-driven and future-oriented solutions that directly contribute to business success.


As a long-standing Microsoft partner, we cover a broad Microsoft portfolio and support our customers with consulting, transition, and with customized services. From Azure and networked communication solutions to innovative platform services in areas such as Big Data and AI.


For many years now, Arvato Systems and SAP have been working in a close partnership. Whether SAP Customer Experience (CX) or SAP S/4HANA - with great passion and excellent know-how, we help our customers to select, adapt, and implement the best SAP solution for their requirements.

Amazon Web Services

As a member of the AWS partner network APN, Arvato Systems supports its customers in using the worldwide portfolio of AWS Cloud Services for their own innovations and thus accelerating their Digital Transformation. We have even set up our own "Arvato Systems AWS Business Group" for this purpose.

Google Cloud

As a Google Cloud Partner, Arvato Systems offers secure, flexible, and scalable Google Public Cloud Services for digital business. In addition to hosting and operation, Google Cloud offers integrated and combinable AI products and ready-made AI solutions.


Zucchetti Group designs software, hardware, and IT solutions and innovative services specifically designed to meet the needs of small, medium, and large enterprises.


Rely on us: information security, quality management, IT service management. For our customers, we regularly have our performance measured and extensively certified. You benefit in the long term from our adherence to the highest quality standards and our technological expertise in the form of a trusting and highly professional collaboration.

Worth Knowing about the Digital Transformation in Retail and the Consumer Goods Industry

  • Cloud Transformation can bring enormous benefits for the retail and consumer goods industry. By using cloud-based IT solutions, companies can optimize their processes, reduce costs and respond more flexibly to market changes. Through the cloud, data and applications can be centralized, enabling better collaboration within the company. In addition, employees can access the information they need from anywhere, which increases workflow efficiency. 

    The cloud also offers many benefits for customers. For example, personalized offers can be created by collecting and analyzing data about customers' buying behavior and preferences. Overall, Cloud Transformation can help companies in the retail and consumer goods industry become more competitive and operate more successfully. 

  • Today, a successful Omnichannel Strategy is essential for companies in the retail and consumer goods industries. Customers expect a seamless shopping experience across multiple channels, whether online or offline. A well-designed omnichannel strategy enables companies to better understand their customers and provide them with personalized offers. In addition, orders can be processed more efficiently. By processing orders via a Single Source of Truth, customers can be supplied more quickly and receive their products promptly. This leads to higher customer satisfaction, as they can rely on a smooth process. 

  • One of the biggest challenges in the retail and consumer goods industry is logistics. There are many factors that need to be taken into account here, such as transport costs, warehousing and delivery times. Sustainability in logistics is also becoming increasingly relevant. The aim here is to make transport routes and processes as efficient as possible in order to reduce emissions and conserve resources. Companies can meet these challenges by relying on various IT solutions. 

    One example is a Warehouse Management System (WMS), which helps to manage inventory. With this system, companies can better control their inventories, which can lead to a reduction in excess inventory and an improvement in delivery times. 

    Another example is a Transportation Management System (TMS), which helps plan and optimize transportation routes. By using this system, companies can save money while ensuring that products are delivered on time. In addition, real-time data analysis tools can also be used to gain insight into operations and respond quickly to changes. 

  • By integrating Augmented Reality (AR) and Virtual Reality (VR), products can be brought to life and customers can test and try them out in a realistic environment. In addition, the Metaverse also offers opportunities for personalized shopping experiences by allowing customers to create individual avatars and thus move around in a digital world.  

    The topic of sustainability can also be presented and communicated in an appealing way through the Metaverse. By being able to create virtual worlds and implement sustainable concepts in them, companies have the opportunity to showcase their sustainability efforts through the metaverse. For example, they could set up a virtual factory in which visitors can see how resource-saving production processes are carried out. 

  • Customer Loyalty and a unique Customer Experience are not only a key factor for success in retail and for the consumer goods industry, they are also essential for competitiveness. To increase Customer Loyalty, companies must also create a strong brand identity. One way to improve usability and visual quality is to use modern web technologies. State-of-the-art design can also be used to support branding so that it is easily recognizable.  

    Mobile technologies can also be used to offer users instant access to products and services, as well as live support. This can help your audience solve problems faster, building trust. This also applies to the implementation of personalized recommendation systems. These analyze customers' buying behavior and suggest suitable products. This makes customers feel understood and provides them with an individual shopping experience. 

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Your Contact for Retail & Consumer Goods

Alexander Mosch
Expert for Commerce