Digitalization Partner for the Banking and Insurance Industry

Future-proof: Our digital solutions for banks and insurance companies

Our Services

In the midst of constant technological change, the banking and insurance industry is facing considerable challenges.

  • How can banks and insurance companies digitalize their services in order to offer their customers a contemporary approach?
  • How can banks and insurance companies exploit the potential of cloud technologies without neglecting data security, compliance and regulatory requirements?
  • How can banks and insurance companies automate their business processes in order to increase quality and withstand cost pressure?

Arvato Systems accompanies you as a reliable IT partner for the banking and insurance industry. As pioneers, we support our customers in facing cost pressure with confidence and effectively exploiting the potential of digitalization.

Our Services

SAP ERP Finance
Business Process Management
Data Management & Automation
Customer Experience
Digital Workplace
Application Development & Operations
Cloud & Data Center Services
Security Services
Ralf Westhoff

"For me, digitalization and technology are decisive factors in the financial sector. End customers' expectations for personalized and user-friendly insurance and financial solutions require the integration of modern technologies. We anticipate the changing end customer needs and offer our customers innovative technological solutions to provide their end customers with a first-class customer experience. We Empower Digital Leaders."

Benefits for You in the Banking, Insurance and Financial Services Sector

Expertise in regulated markets

We have regulatory expertise, which we combine with our in-depth industry and IT knowledge. Our practice is based on our many years of experience in regulated markets. This enables us to support you in the correct implementation of regulatory requirements.

Technology-neutral consultant

We are one of the leading IT service providers in Germany and have a wide range of technologies that we are happy to share with you. Our service covers the entire process: from consulting to implementation and operation. We deliver scalable solutions from Germany and beyond.

Stability and trust

We are proud to be part of the Bertelsmann Group, one of the largest media, services and education companies in the world. Our parent company is solid, independent, long-established and has its roots in Germany.

Extract from Our Customer Projects

BFS finance
German Stock Exchange
informa HIS

Further references


Business Process Management

Savings Bank Bremen

Digital Workplace Consulting


Operation of websites

East German Savings Banks Association

Maintenance and support of an event and customer management system

E. R. Capital Holding

Development and operation of an Investors Lounge


Workload Automation

Swiss Mobiliar

Workload Automation

Volkswohl Bund

Workload Automation


Workload Automation

Our Certificates

You can rely on us when it comes to information security, quality management and IT service management. We regularly subject our services to intensive evaluation and undergo comprehensive certification. By strictly adhering to the highest quality standards and our advanced technological expertise, you benefit in the long term from a trusting and extremely professional working relationship. Below you will find some selected certifications, Further information is available here. 

  • International Standard on Assurance Engagements 3402

    We are happy to provide proof of certification at the customer's request.

  • Information Security Management System

    Holder of the certificate: Bertelsmann SE & Co. KGaA with the organizational units/locations as listed in the annex. An audit, documented in a report, provided evidence that the management system fulfills the requirements of the regulations.

  • Business Continuity Management System

    Holder of the certificate: Arvato Systems GmbH

    Through an audit, documented in a report, proof was provided that the management system fulfills the requirements of the regulations.

  • Part of the certified management system of the Bertelsmann SE & Co. KGaA organization

    Holder of the confirmation of the re-certification procedure for Arvato Systems GmbH and Arvato Systems Digital GmbH

  • System evaluation and compliance with regulations

Our Partners


We have maintained a close partnership with SAP for many years. Whether SAP Customer Experience (CX) or SAP S/4HANA - with great passion and excellent know-how, we help our customers to select, customize and implement the best SAP solution for them.


As a long-standing Microsoft partner, we cover a broad Microsoft portfolio and support you with consulting, transition and customized services. From Azure and networked communication solutions to innovative platform services in areas such as big data and artificial intelligence.

Amazon Web Services

As an AWS partner, we support you in the modern mapping of enterprise IT workloads in the cloud, from the realization of cloud-native digital business models to the implementation of a contemporary DevOps operating model.

Google Cloud

As a Google Cloud Premier Partner, Arvato Systems offers secure and scalable public cloud solutions for digital business.

Things to Know (FAQ)

  • How is compliance with regulatory requirements ensured?

    In regulated industries, compliance with legal and regulatory requirements is essential. For regulated companies such as financial service providers, it is therefore of central importance to have a reliable IT service provider at their side who is familiar with the implementation of regulatory requirements.

    As Arvato Systems, we have implemented an organizational structure and processes that support the fulfillment of regulatory requirements in areas such as data protection, information security, compliance, risk management and auditing. Thanks to extensive certifications, we are ideally positioned as a reliable and efficient IT service provider and regularly have this claim confirmed by independent auditors. We support you in drafting contracts in accordance with the specifications and enable you to control and monitor your outsourcing. This enables you to appropriately identify, assess and manage all risks associated with your outsourced activities and processes.

  • The financial sector is faced with the challenge of constantly expanding its business while at the same time minimizing risks and sustainably reducing costs. Financial customers today demand fast, transparent and customer-oriented processing across different channels. Digitalization and automation of processes is the solution to lowering costs, reducing processing times in terms of quality and counteracting the challenges of demographic change - and and without making major and expensive changes to the IT architecture. The focus should be on standardized, repetitive processes with high administrative costs, such as claims settlement, payment processes, sales planning or input and output management.

  • In principle, there are various options for replacing old software components. The most costly option is a complete new build, in which the software component is designed and implemented from scratch. Another form of software renewal is a largely technical migration of the component. In this case, the functional processes are retained and the software is moved to a new technical basis. Which variant is the right one must be considered and decided individually in each case, as there are advantages and disadvantages to be considered for each solution.

  • A hybrid cloud offers insurance and financial services companies the opportunity to take advantage of the benefits of public clouds - such as scalability, cost-efficient use of resources and state-of-the-art infrastructure technologies. At the same time, applications with personal and/or business-critical data can be operated, stored and archived in private cloud environments in compliance with data protection regulations.

    Arvato Systems is an infrastructure-independent managed service provider. This means that Arvato Systems has a standardized managed service portfolio, which is based on the infrastructures of Azure, AWS and GCP as well as on the infrastructure of the Arvato Systems virtual private cloud - the Virtual Private Cloud - can be operated. Arvato Systems is therefore the ideal managed service provider for companies that want a hybrid cloud want to use a hybrid cloud.

Your Contact for Banks & Insurances

Natalie Laustroer
Expert for the banking and insurance industry