Successful Project to Optimize the IT Infrastructure

The infoscore Consumer Data GmbH (ICD) is a credit reporting company that is registered with the data protection supervisory authority and stores data for granting credit reports. The Informa Consumer Score predicts the likelihood of payment defaults. Since 2008, ICD has been operating its applications in the Arvato Systems data center. Due to the requirements of a 24/7 operation, a new IT service model has been implemented as an end-to-end solution, increasing availability from 99.5% to 99.7% and establishing new processes.

Due to the complex nature of the applications, 400 man-days were planned for the project. ICD, which has been continuously developed since the 1990s, required a new target architecture that included redundant servers and a complete acceptance environment. The main objective was to build a modern infrastructure to achieve high stability (SLA) and to take "soft" factors into account. Due to age, the number of experts at the customer was decreasing, so application support was gradually transferred to Arvato Systems. This posed a particular challenge for the project team, as both technical and specialist aspects had to be transferred.

The project was implemented extremely successfully in 2016 and 2017. All targets from the agreed scope document were achieved in a timely and innovative manner thanks to the high level of commitment of everyone involved. One outstanding result was the fulfillment of the customer's request to raise the service level (SLA) from 99.5% to 99.7% within the 24x7 service operation.

The applications hosted and operated by Arvato Systems in the data center are highly stable, enabling the customer to achieve a high degree of reliability and success in its business activities with its own customers.