Automation & Dark Processing for Administration

In many public authorities, processes involve recurring steps for checking and recording that were previously carried out manually. In public administration, data is often scattered across multiple documents and legacy systems, leading to media disruptions. This manual reconciliation ties up valuable personnel capacity, extends processing times for citizens, and increases error rates.

Case processing follows a standardized end-to-end logic in which rule-based steps are carried out without human intervention (dark processing). Complex exceptions are forwarded to employees via defined escalation channels. Arvato Systems fully integrates the verification process, ensuring legal certainty and auditability for the public sector at all times.

Together with your experts, Arvato Systems selects suitable processes for dark processing and partial automation and defines rules, test steps, and verification requirements. We then implement workflows for standard and exceptional cases and integrate databases and specific specialist processes. Arvato Systems secures the subsequent regular operation through support processes, KPIs, and regulated changes.

We work with you to identify automation opportunities in case processing and evaluate them in terms of their potential impact, risks, and feasibility. We define objectives and governance, document legal requirements, and select suitable cases for dark processing and partial automation. The result is a prioritized automation portfolio with a clear implementation roadmap.

Together with the specialist departments and IT functions, we implement automation end-to-end. We model (target) processes, document rules and test steps, and implement workflows for standard and exceptional cases. RPA automates cross-system activities such as data transfer, reconciliation, and recording when interfaces are missing or unavailable at short notice. End-to-end documentation and audit logs ensure traceability and auditability.

Together, we transition automated workflows into stable, regular operation. We define acceptance criteria, operating and support processes, monitoring, and incident and change processes. Structured exception handling ensures that processing intervenes in a targeted manner where automation reaches its limits.