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Individual Application Operation for Increasing Requirements

Customized software development and seamless integration

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Use Cases
Advantages
FAQ

Operate Business-Critical Applications Securely and in Compliance with Regulations

The application and operational landscapes of insurance companies, banks, and financial service providers are becoming increasingly complex. At the same time, demands on customized operational solutions, security, compliance, and regulatory accountability are rising—driven, among other things, by requirements such as the Digital Operational Resilience Act (DORA).

 

Arvato Systems supports companies in the financial and insurance sectors in the regulatory-compliant, end-to-end operation of complex and business-critical applications. To this end, we offer a variety of operational models in our IT service operations—ranging from private, public, and hybrid clouds to traditional hosting options in on-premises data centers.

 

This results in secure, flexible, and reliable operating environments that meet regulatory requirements and support the long-term operation of critical applications.

Use Case | Complete IT Operation of a Critical Financial Application

Initial situation

The high availability of digital IT systems is essential for insurers and financial service providers today. New services increase the pressure to provide financial services reliably at all times. At the same time, compliance, data protection and security requirements are increasing. This also increases the requirements for hosting and operating processes, which are becoming increasingly complex.

Vision

In order to keep companies competitive in the future, it is becoming increasingly important to organize operational support from a single source. The company of the future will no longer have to deal with the fragmented coordination of operating and support units, which are often distributed across several providers in a decentralized manner. Instead, these tasks will be bundled and managed by a central provider or service provider. The entire operational responsibility and control is thus carried out via a clearly defined, bundled channel.

Solution

One practical solution here is end-to-end IT operations. The complete IT operation is set up or taken over by our specialists. As a customer, the service can therefore be managed completely from a single source. This results in a high degree of synergy and easy control on the customer side, as only one service provider takes over the entire operation.

Advantages

End-to-end from a single source

Technical support, application operation and infrastructure operation are delivered holistically - including managed services, private/public/hybrid cloud and classic hosting.

IT operations protected by regulations

Certified data center for the operation of applications in regulated industries in compliance with DORA.

Industry-specific know-how

Many years of expertise in the operation of business-critical applications in the banking, insurance and financial sector.

High security & compliance

Clear roles and governance through defined responsibilities for operations, models, platforms and security.

Scalability & automation

Automated deployments, standardized platforms and CI/CD processes enable rapid adaptations and a high time to market.

Individuality and flexibility

Tailor-made operating solutions for complex application architectures, as well as high flexibility and adaptability to regulatory requirements.

Robust and Reliable IT for Insurance Companies and Financial Service Providers

Arvato Systems supports insurance companies, banks, and financial service providers in the secure operation of complex IT landscapes. Regulatorily compliant operating models, cloud and data center environments, and extensive experience with security, compliance, and business-critical applications form the foundation for reliable and resilient IT services.

More on Insurance & Financial Services

Frequently Asked Questions About Application Operations

  • Arvato Systems supports insurance companies, banks, and financial service providers in the end-to-end operation of complex, business-critical applications. This includes cloud, hosting, and data center models, as well as security, compliance, and operational requirements for regulated IT environments.

  • Arvato Systems supports insurance companies, banks, and financial service providers in operating complex applications, managing secure cloud and data center environments, and addressing governance, risk, and compliance. The goal is to operate business-critical IT in a secure, resilient, and regulatory-compliant manner.

  • Effective January 17, 2025, the DORA (Digital Operational Resilience Act) establishes a uniform EU-wide framework for managing information and communication technology (ICT) risks in the European financial sector. The requirements include, among other things, the identification and assessment of ICT risks, the documentation of underlying systems, the management of changes, and the oversight of third-party ICT service providers. Arvato Systems aligns its application operations with these requirements and supports insurance companies and financial service providers in operating business-critical applications in a transparent, well-documented, and regulatory-compliant manner.

  • When running applications in the cloud, it is crucial to understand the underlying model of responsibility. Responsibilities for workloads vary depending on whether they are hosted as SaaS (Software-as-a-Service), on PaaS (Platform-as-a-Service), on IaaS (Infrastructure-as-a-Service), or on-premises in a local data center. For regulated environments, co-management is often the best approach: In the shared-responsibility model, companies and service providers work together as a single unit to address disruptions, service requests, or changes in a solution-oriented manner. Before selecting a model, strategic direction, personnel structure, and GRC (Governance, Risk, and Compliance) requirements should be defined. Arvato Systems supports insurance companies and financial service providers in this decision with managed services for both cloud and traditional infrastructure and application environments.

Your Contact for Application Operation

43_Gordon,-Jan-Peter_02
Jan-Peter Gordon
Expert in Software Development for Insurance & Financial Services