Voice Solutions - Comprehensive Service for Your Individual VoIP Infrastructure
For communication that meets your needs
Everything Related to Communication Technology in One Package – Voice Solutions from Arvato Systems
Business communication has changed dramatically through digital transformation, especially in telephony. The telephone used to be the primary tool for business calls, but with the advent of new technologies, the landscape has changed. Old telephone systems are being replaced by modern VoIP (Voice over Internet Protocol) systems, enabling more efficient and cost-effective communication. This transformation has not only changed the way companies communicate internally and externally, but has also facilitated the integration of telephony with other digital communication channels, such as email, chat, and video conferencing. The challenge now is to use these new technologies effectively to improve communication while ensuring that old and new systems are seamlessly connected.
The voice solutions from Arvato Systems offer you comprehensive, secure, and convenient solutions for this: Arvato Systems plans, develops, expands, and operates a VoIP infrastructure that is individually adapted to your company. Whether classic telephony, Unified Communications (UC), video and conference systems, fax, contact centers, DECT systems, or control center telephony - with the voice solutions from Arvato Systems, you can integrate your communication vision effectively, securely, and sustainably into your company.
Advantages of Voice Solutions from Arvato Systems
What Do the Voice Solutions from Arvato Systems Include?
VoIP infrastructure
Voice Solutions enables you to set up these infrastructures geo-redundantly in Arvato Systems' data centers, directly in your cloud or at your location. You can also take advantage of the connection to carriers such as Colt, Telekom or Vodafone, UC environments or classic telecommunications environments.
Unified Communications
Unified communications refers to platforms that combine various communication services. One example of this is Microsoft Teams. With our VoIP services, we integrate UC in your company geo-redundantly or directly on your premises. We also support you with reporting, updates, setting up and managing call queues, tenant management and license monitoring.
Control center telephony
Classic telephony
Our voice solutions also take conventional telephone systems to the next level. We can upgrade your existing systems, transform them into modern alternatives, connect them to gateways via SIP or ISDN and provide 24/7 support - including onsite.
DECT infrastructure
Contact Center
Contact or call centers help companies and organizations to bundle frequent inquiries and process them effectively and in a customer-friendly manner. Arvato Systems can help you plan, set up and configure such a center, whether by means of telephony or web chat with AI support. Connection to UC environments and/or simple or extended monitoring are also possible.
Fax
Thanks to the transmission confirmation, fax is a central communication channel for legally compliant processes. We support you in planning, setting up and operating fax infrastructures - geo-redundantly in our data centers or on your premises. Depending on your needs, we also take care of the connection to carriers or various interfaces from SAP, Exchange and others.
Video and conference systems
Frequently Asked Questions About Voice Solutions
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What does VoIP mean?
What does VoIP mean?
VoIP is an abbreviation for Voice over Internet Protocol. In simple terms, VoIP describes Internet telephony. Unlike traditional telephone networks, with VoIP the data is not sent via PSTN or ISDN, but via Internet Protocol. Thanks to this technology, VoIP offers major advantages over traditional telephony. For example, it is possible to make several calls at the same time - without any physical telephone lines. This is not only convenient, but the costs for VoIP are also significantly lower for this reason.
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What advantages does VoIP offer?
What advantages does VoIP offer?
Telephony via VoIP does not require actual telephone lines. This makes the technology generally more cost-effective. The integration of VoIP telephony into digital platforms is also easy to implement thanks to the internal protocol. This not only makes it easier to monitor communication, it also opens up possibilities that are not or hardly possible with traditional telephony. These include video conferences, direct messages and live chats. International calls are also cheaper thanks to VoIP.
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Is every telephone VoIP-capable?
Is every telephone VoIP-capable?
Yes and no. Classic, analog telephones are not VoIP-capable by default. However, you can also make these devices VoIP-ready with a suitable adapter. Cordless landline phones with DECT technology, on the other hand, usually only need a suitable router to be VoIP-ready. Smartphones are usually VoIP-ready as standard.
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For which companies are voice solutions suitable?
For which companies are voice solutions suitable?
Smart communication technologies and platforms via VoIP are worthwhile for almost every company these days. With VoIP, you can consolidate your internal and customer communications into one clear system, save time and money and benefit from many digital options that analog telephony does not offer.
As an international IT specialist, Arvato Systems supports numerous companies in their digital transformation. And communication technologies are a central cornerstone of this. With our voice solutions, combined with our many years of expertise, we provide you with comprehensive support: in planning, setting up, operating and expanding your VoIP infrastructure.
Do you have further questions or would you like us to advise you? Then contact us today.
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