Optimize Your Output Management for a Personalized Customer Journey

Insurance companies and financial service providers face the challenge of processing millions of documents securely, efficiently, and in compliance with the law. Traditional processes are often fragmented, manual, and channel-separated, which leads to media disruptions, high costs, and a lack of transparency. At the same time, customers expect fast, personalized communication via their preferred channel, while regulatory requirements must be strictly adhered to.

An end-to-end, intelligent communication cycle in which output management is more than just dispatch: it becomes the central building block of customer communication management (CCM). Incoming information flows automatically into downstream systems, and artificial intelligence recognizes situations, generating personalized documents in real-time. Instead of reactive communication, the result is a proactive, orchestrated dialog across all channels - secure, efficient, and future-proof.

Modern output platforms bundle all communication channels in a scalable, cloud-capable solution:

• Omnichannel control: Print, email, portal, app, push, chatbots, and social messaging from one system.
• Automation & AI: Rule-based document creation, dynamic content, predictive analytics, and NLG for contextual communication.
• Seamless integration: Connection to core systems such as CRM, ERP, DMS, and BPM for end-to-end processes.
• Compliance & security: GDPR-, eIDAS- and ISO-compliant, audit-proof and auditable.
• Monitoring & Reporting: Transparent control with live dashboards and analysis functions.

The result: an end-to-end process without media discontinuity that increases efficiency, reduces costs, and offers both insurers and end customers an optimal experience.