IT Outsourcing in Germany
Your IT is in the best hands
Secure, Certified, and Scalable IT Infrastructure from German Data Centers
Keeping IT up and running while continuously improving it—that’s definitely a challenge! On top of that, there are issues like security, the shortage of skilled workers, cost pressures, and sustainability.
With us by your side, your IT operations will run smoothly and stress-free. We take care of your systems, offer modern cloud solutions, manage your applications, and ensure that everything remains secure—and it’s all “Made in Germany.” Our services meet the highest German quality and security standards.
This enables companies with high standards for availability, compliance, and data sovereignty to gain greater security, clear planning, and full cost control, allowing them to focus on strategic tasks.
We receive the necessary impulses from Arvato Systems, as our partner at eye level and part of the internationally operating Bertelsmann Group, to positively influence our business.
Three Common Situations – We Support Everyone
We support companies through various phases of their IT‑Transformation – regardless of where it is located:
Traditional IT Outsourcing to Reduce Costs and Ensure Stability
Ideal when you want your core operations to function reliably and become more cost-effective. ideal if you want your core operations to function reliably and become more cost-effective.
Role Changes Within Internal Teams
Do you want your staff to focus more on challenging tasks? We’ll take care of routine work and free them up to do more.
Further Development of the IT Infrastructure
When it comes to modernization, automation, or the use of artificial intelligence, we’re here to help you take the next step.
A Wide Range of Services for All Your It Needs
Whether you want to relieve your IT department of specific tasks or completely outsource it: Virtually all IT–Services can be flexibly transferred to external partners. Our offering includes:
Cloud‑Operation and Cloud‑Models
Is it shared Cloud‑Solutions, private environments, or highly secure variants—we handle setup, operation, and further development.Infrastructure Operations
Servers, networks, storage, data backup, and monitoring—reliable and scalable.Application Operation and Further Development
We manage your business-critical applications, deploy updates, and ensure stable operation.IT‑Security and Security Monitoring
Round-the-clock monitoring, analysis of anomalies, and clear processes for a rapid response.User Support:
Our service desk offers support in multiple languages through German-speaking experts and provides technical support 24/7.
Outsourcing IT infrastructure requires more than just high-performance data centers. Trust, transparency, and the assurance that data, systems, and operational processes remain under control at all times are crucial. Our data center services combine digital sovereignty, certified security, and professional IT operations in Germany. In this way, we support companies that want to outsource their IT infrastructure and AI without compromising on compliance, availability, and data sovereignty.
Companies That Trust Us
We take responsibility for the reliable IT‑Operation, take the pressure off your teams, and create room for further development. We combine reliable core services with state-of-the-art technology, clear security concepts, and a comprehensive IT strategy—all from a single source.
Certifications
You can count on us: Information security, quality management, IT service management. We regularly have our services evaluated and undergo comprehensive certification on behalf of our customers. You benefit in the long term from our adherence to the highest quality standards and our technological expertise through a trusting and highly professional partnership.
What Else Sets Us Apart
What sets us apart is our commitment to sustainability: For many years, we have been committed to providing our services in a responsible and resource-efficient manner. In our own data centers we rely on numerous innovative measures to reduce energy consumption and use energy efficiently—for example, operating our own combined heat and power plants, consistently enclosing our systems, making sensible use of waste heat, and utilizing a free cooling system.
Frequently Asked Questions About IT Outsourcing
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What is IT outsourcing?
Under IT Outsourcingrefers to the outsourcing of IT tasks or even an entire company’s IT department to an external IT service provider. This means that a specialized IT service provider takes over certain areas of IT for a company—ranging from infrastructure and applications to user support. The goal of outsourcing IT operations is to leverage external expertise and free up internal resources, while allowing the company itself to focus more on its core business.
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What are the benefits of IT outsourcing for companies?
IT Outsourcing offers companies a number of advantages by having external professionals manage parts of their IT operations. The most important advantages are:
Cost savings: Through IT Outsourcing IT operating costs can be reduced, and fixed costs can be converted into predictable, usage-based expenses. For example, companies save on investments in their own data centers and benefit from economies of scale.
Access to external expertise: An external partner provides experienced IT specialists and the latest technologies. This is particularly valuable in times of a skilled labor shortage and facilitates access to expertise.
Focus on Core Competencies: By outsourcing operational IT tasks, the company can focus more on its core business, while IT drives strategic projects and ensures IT operations.
Reliability & Support: Professional Managed Services ensure high system availability through 24/7 support, SLAs, and proactive monitoring, thereby reducing the risk of downtime.
Flexible scalability: IT Outsourcing allows for flexible adjustment of capacity to accommodate peak loads and quiet periods, maintaining a balance between costs and performance.
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What are the risks or drawbacks of IT outsourcing?
Despite the advantages, it is also important to consider the potential disadvantages of IT outsourcing to be considered and managed:
Loss of control: When IT services are outsourced, part of the control shifts to an external provider. Clear coordination processes and defined interfaces ensure effective collaboration.
Choosing a Partner: Outsourcing IT services can lead to a stronger commitment to the chosen service provider. Switching providers therefore requires appropriate planning and clear contractual provisions.
IT as a Core Competency: If IT is an essential component of the competitive strategy, it is advisable to carefully consider which IT areas should remain in-house for strategic reasons and which support functions can be outsourced.
Strategy Fit: IT Outsourcing should be aligned with corporate strategy and ‑culture. Transparent communication and stakeholder engagement support acceptance and project success.
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Which IT areas or services can be outsourced?
In principle, almost all IT‑Services can be outsourced in whole or in part. Experienced service providers handle individual services or the entire IT‑Operation from a single source. Typical outsourcing‑Sections include, for example:
IT‑Infrastructure & Cloud
Operation of data centers and Cloud‑Services (Servers, Storage, Databases)
Use of external, ISO‑certified data centers
IaaS Management‑ and PaaS‑Environments (Public, Private, Hybrid Cloud)
Monitoring, Backup, and Disaster Recovery
Business Applications
Operation and support of applications and ERP‑systems (e.g., SAP)
Installation, Updates, and Application Management
Debugging and Further Development of Applications
Database‑ and Middleware‑Management
Network & IT‑Security
Operation and Monitoring of LAN‑ and WAN‑Networks
Firewall and Security Management‑Services
Implementation of Cyber‑Security‑Measures (e.g., Intrusion Detection, Patching)
24/7‑Monitoring by a security Operations Center (SOC)
Jobs & Support
Operation and Management of Clients and Mobile Devices
Service Desk and Users‑Support (optional 24/7)
Before‑Location‑Services like Hardware‑Exchange
Operation of E‑Mail‑, Collaboration‑ and workplace services (e.g., Microsoft 365)
As the overview shows, Full‑Service‑IT‑Outsourcingall IT‑Levels—from infrastructure and cloud to Business‑Applications to end user–Support. Alternatively, individual services can be outsourced on a case-by-case basis (SelectiveOutsourcing or Outtasking), where external support offers the greatest added value.
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What selection criteria are particularly important when choosing an IT outsourcing partner?
Important criteria when selecting a IT‑Specialists:
Experience & References:
Industry expertise and verifiable reference projects—particularly in regulated environments—demonstrate the provider’s technical competence.Range of Services & Flexibility:
A broad, modular service portfolio enables services from a single source and easy scalability as needs grow.Security & Compliance:
Relevant certifications (e.g., ISO 27001, ISO 20000), transparent data processing, and high data protection standards are crucial.Customer Focus & Support:
Local presence, German-language support, fast response times, and 24/7 service‑Improved accessibility enhances service quality.Contract & Adaptability:
Clear SLAs, transparent contract terms, and defined Exit‑Strategies provide planning certainty and long-term flexibility.Location: Germany & Data Sovereignty
Data centers and services in Germany ensure data protection, compliance, and legal clarity.
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How do IT outsourcing providers address security and data protection (GDPR)?
Renowned IT Outsourcing‑Provider adhere to high standards, particularly in Germany and the EU, when it comes to IT‑Security and compliance. Typical measures include:
Certified data centers:
Operations in high-security, mostly German or DACH‑Data Centers with ISO‑27001‑Certification for physical and digital security.Privacy & GDPR:
GDPR‑compliant order processing with clearly defined legal jurisdictions for data processing; often preferred as onshoring or with a German provider.Cyber‑Security‑Measures:
Multi-layered security concepts with firewalls, encryption, IDS/IPS, regular testing, and 24/7–Monitoring by Security‑Experts.TISAX (Automotive Industry):
Information Security Compliance According to TISAX‑Standard, particularly for the protection of sensitive data and the security of supply chains.Compliance & Audit‑Support:
Support for regulatory requirements, e.g., in the financial‑, Health‑ or the public sector, including documentation and reports for regulatory authorities. -
For which industries does IT outsourcing make sense?
IT outsourcing is suitable for virtually all industries—from manufacturing to the public sector, healthcare, finance, and retail. What matters most is not the industry itself, but rather which IT services can be provided externally in a cost-effective and practical manner.
Some examples and special features:
- Industry (e.g., manufacturing):
Outsourcing of IT infrastructure and ERP systems to ensure 24/7 operation, scalability, and fast response times—even for locations spread across the globe. - Public Sector:
Outsourcing of selected standard IT services or specialized applications while adhering to strict security and compliance requirements (e.g., BSI, ISO, data storage within Germany). - Retail & Logistics:
Scalable IT services for retail chains, e-commerce, and supply chains—from networks and cloud resources to end-user support. - Energy & Utilities:
IT outsourcing ensures the stable operation of critical systems in the face of stringent security and regulatory requirements.
Principle: The more standardized an IT task is, the more suitable it is for outsourcing. Strategically critical or highly differentiating areas are often kept in-house. In practice, many companies adopt a hybrid approach: selected services are outsourced, while key competencies are managed in-house.
- Industry (e.g., manufacturing):
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What role do cloud services play in IT outsourcing?
Cloud services are a central component of modern IT outsourcing strategies. They enable flexible and scalable IT‑Services, without companies having to operate their own infrastructure. Outsourcing‑Provider provide computing power, storage, and networks as Cloud‑Services and take full responsibility for operation, monitoring, and optimization.
In practice, Multi‑Cloud‑Approaches that combine public, private, and, where applicable, sovereign clouds. Security, transparency, and compliance are integral components of these approaches. Many companies are pursuing a Cloud‑first‑Approach: New applications are preferably implemented in the cloud, while existing systems are migrated gradually.
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How can the costs of IT outsourcing be justified—is it financially worthwhile?
Whether IT outsourcing Whether it’s financially worthwhile depends on the individual case—but for many companies, it clearly pays off. The most important reasons:
Cost reduction:
Investments in proprietary hardware, data centers, and IT‑Staff omitted. Economies of scale at the service provider reduce the cost per service.Predictability & Transparency:
Clear Service‑Fees and contractually defined services ensure predictable IT‑Costs and fewer unplanned expenses.Flexible cost structure:
Fixed costs become variable costs—you only pay for what you actually use. Capacity can be quickly adjusted as needed.Avoiding follow-up costs:
Professional operation reduces downtime, security risks, and compliance‑Risks – and thus indirect costs.Demonstrable ROI:
Cost-benefit analyses often show that outsourcing yields cost advantages over several years while simultaneously providing higher IT‑Quality. (Sources: Deloitte Global Outsourcing Survey; Gartner Research to Managed Services and IT‑Outsourcing)
Conclusion:
IT outsourcing makes particular economic sense when companies have comparable IT‑Services cannot be provided efficiently in-house. Clear goals, transparent contracts, and a thorough cost analysis are essential. -
What does data sovereignty mean in IT outsourcing, and why is it important for companies?
Data sovereignty means that companies retain control over their data at all times—even when IT‑Services have been outsourced to an external service provider.
In IT Outsourcing specifically includes:
Control over storage location and processing:
Companies decide where and how their data is stored and processed, e.g., in German or European data centers.Controlled access:
Access rights can be clearly defined rules, monitor, and track—for example, through role-based permissions and logging.Compliance with legal requirements:
Data protection requirements such as the GDPR are complied with, particularly in the case of data transfers or international scenarios.Clear Exit‑Regulations:
Contracts transparently specify how data is returned or deleted upon contract termination or when switching providers.
Data sovereignty is a key decision-making criterion for companies when IT outsourcing. A trustworthy service provider ensures transparent, auditable processes and ensures that data remains controlled and protected at all times in the best interests of the company.Data sovereignty means that companies retain control over their data at all times—even when IT‑Services have been outsourced to an external service provider.
In IT Outsourcingspecifically includes:
Control over storage location and processing:
Companies decide where and how their data is stored and processed, e.g., in German or European data centers.Controlled access:
Access rights can be clearly defined rules, monitor, and track—for example, through role-based permissions and logging.Compliance with legal requirements:
Data protection requirements such as the GDPR are complied with, particularly when it comes to data transfers or international scenarios.Clear Exit‑Regulations:
Contracts transparently specify how data is returned or deleted upon contract termination or when switching providers.
Data sovereignty is a key decision-making criterion for companies when IT outsourcing. A trustworthy service provider ensures transparent, auditable processes and ensures that data remains controlled and protected at all times in the best interests of the company.
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Why is it important to choose an IT service provider based in Germany or with a German parent company?
IT outsourcing‑Partner with headquarters in Germany or a German parent company offers companies significant advantages—particularly in terms of legal certainty, data protection, and transparency.
Data Sovereignty & GDPR‑Conformity:
Data processing is carried out in accordance with German and European law. This helps avoid risks posed by non-European legislation, such as the U.S. CLOUD Act.Legal certainty:
Contracts are governed by German law and provide a clear legal framework, even in the event of a dispute.Quality‑ and security standards:
German providers are known for their high standards regarding IT‑Security, reliability, and service quality.Customer focus:
Local contacts, short communication channels, and cultural understanding facilitate collaboration.Transparency & Control:
Data centers in Germany enable audits, Before‑Location‑Visits and clearly defined responsibilities.
Especially for companies handling sensitive data or operating in regulated industries, a IT‑Service Provider with a German focus, it is therefore often the preferred choice.
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