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Press Release

05. May 2017

Arvato Financial Solutions and Arvato Systems receive the Process Solution Award for the fully digital process documentation of the collection

Arvato Systems_Corporate_Process Solution Award Group 2017

left to right: Prof. Dr.-Ing. Hartmut F. Binner (Gesellschaft für Organisation e.V.), Dr. André Lougear and Dr. Oliver Becker (Arvato Systems), Witali Glazyrin (Arvato Financial Solutions), Daniel Heer (Arvato Systems), Thomas Kirn (Arvato Financial Solutions) and Sven Schnägelberger (BPM&O GmbH)

  • Arvato Systems and Arvato Financial Solutions won the Process Solution Award 2017 in the Process-oriented Solutions category
  • The winners were selected during the Process Solutions Day on May 03, 2017 in Hanover

(Arvato Systems) Gütersloh – As a globally active financial services provider, Arvato Financial Solutions is focusing on a proprietary collection system for claims processing. In 2016, together with its affiliate Arvato Systems, the financial services provider initiated an innovative project for transparent digital documentation that is updated on a daily basis. This project has now been distinguished with the Process Solution Award by the Gesellschaft für Organisation (gfo).

How can operational processes be organized so that companies can operate successfully in global competition? This is an essential question for service providers like Arvato Financial Solutions. The answer? Continuous development and improvement of processes. The significant use of resources required for the manual documentation of system collection processes became the starting point for the project "Execution to Model", which focuses on automatic process inquiry and visualization. It was particularly important for Arvato Financial Solutions to create transparency through increasingly complex processes. This is the only way that systems can be operated over the long term and at a minimum cost. As a result, the company can react more quickly to customer requests and implement these requests more flexibly.
The joint project of the Arvato Systems Group tangibly incorporates the automatic 1st documentation of process and event plans and the recording of business processes. The globally active IT specialist Arvato Systems supported this digitalization project through the application of the BIC Platform©, a BPM suite (Business Process Management) and its own technical expertise.  Through the installation of a methodical model comparison, Arvato Systems has created the opportunity for mandatory digi-tal process approval using an innovative auto-layout and nightly preparation of process and event plans. An additional advantage is that every employee has, at any given time, an overview of the cur-rent status of the processes relevant to their job.

Volker Bornhöft, Managing Director of Collection Deutschland at Arvato Financial Solutions, emphasizes: "Being current, ensuring readability, and maintaining proximity to traditional business processes were particularly important to us. With this project we achieved true process transparency and standardization across multiple locations and were able to substantially reduce manual research efforts. Through diminished expenditures in visual process modeling and reduced requirements for inquiries and coordination, we can attain higher implementation rates in process adjustment. I see it as acknowledgment that our strategic orientation in the field of IT and process transparency for this solution has been honored with a renowned award."
Dr. Oliver Becker, Director of Enterprise Solutions at Arvato Systems, is also delighted with the award: "With this unparalleled and innovative approach, for the first time it is possible to automatically gene-rate process documentation from a programmed code. As a result, every process owner in the organization now has the opportunity to stay informed about the execution of their processes virtually in real time. Even the clients of Arvato Financial Solutions can be provided with information at any time regarding the applied business regulations. We feel that the award is an endorsement and an appreciation of this innovative solution."

Arvato Financial Solutions and Arvato Systems have won the 2017 Process Solution Award from gfo for their digitalization project in the category "Process Optimized Solutions" for exemplary Business Process Management. The gfo honors innovative and useful BPM projects as part of the annual Process Solutions Day. The event took place for the 12th time on May 3 and 4, 2017.  At the largest conference for BPM software solutions in the German-speaking sector, exhibitors will present powerful BPM solutions for modern IT-based process management.

About Arvato Financial Solutions

Arvato Financial Solutions is a global financial service provider and part of Bertelsmann SE & Co. KGaA as a subsidiary of Arvato. The company has over 10,000 employees in 22 countries, including a strong presence in Europe, America and Asia, and offers flexible full-service solutions for the efficient, international management of customer relationships and cash flows. Arvato Financial Solutions is synonymous with professional outsourcing services (Finance BPO) centering on cash flow in all phases of the customer lifecycle – from risk management and invoicing to debtor management, the sale of receivables and debt collection. As part of this, the company focuses on minimizing default rates in the business initiation phase and during the collection process. As a result, its services also include optimizing the selection of payment types internationally. As a financial solutions provider, Arvato Financial Solutions manages around 10,000 customers, specializing primarily in the retail/e-commerce, telecommunications, insurance, banking and healthcare sectors. This makes the company Europe’s third largest integrated financial service provider.

About Arvato Systems

Global IT specialist Arvato Systems supports major companies through digital transformation. More than 3,000 staff in over 25 locations epitomize in-depth technology expertise, industry knowledge and focus on customer requirements. Working as a team, we develop innovative IT solutions, transition our clients into the Cloud, integrate digital processes and take on IT systems operation and support. As a part of the Bertelsmann-owned Arvato network, we have the unique capability to work across the entire value chain. Our business relationships are personal; we work with our clients as partners, so that together we can achieve long-term success.​​​​​​​

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