How Basic Metering Operators Increase Their Profitability through Automation
Why it pays off to take a courageous and innovative path
1. Failure message of the gateway administration system (GWA)
Since the smart meter is not accessible, the GWA reports a failure of the gateway administration commissioned via the commissioning process.
2. Control of the ERP process
Due to the negative feedback from the GWA, the commissioning process in the ERP system runs into an error and pauses.
3. Real-time notification of the fault
This sends a fault notification from the ERP system to the MAS system automatically and in real time.
4. Ticket creation
Upon receipt of the fault message, the MAS system creates a new ticket and synchronizes it with the GWA ticket system.
5. Check by GWA
Now the gateway administrator (GWA) checks the status as well as the error messages of the affected smart meter gateway and notes the result in the ticket.
6. Additional check of the communication link
After corresponding feedback from the GWA, the MAS system automatically sets a test job of the network connection of the affected device and processes the corresponding feedback.
7. Notification of the WWN subject processors
If the feedback has been received, the WWN employee automatically receive a notification e-mail. This allows them to make a professional assessment of the situation including the information gathered so far.