Press Release

• AEP.EnerS4 as a master system solution for energy billing
• AEP.EnergySuite as a CRM template for customer-centric processes

Gütersloh - Arvato Systems will be presenting a whole range of new IT solutions for energy suppliers at E-world (February 10–12, 2026, in Essen, Hall 3, Booth C115). Pascal Menge, the new sales manager at the IT service provider and specialist for sovereign IT, promises: “In challenging times, our high-performance platform systems offer utility companies in all market roles stable data management and lasting business success. Combined with comprehensive expertise in IT security, cloud management, AI, market processes, and system integration, we offer a unique cloud-based ecosystem that effectively helps utility companies to implement new business models and master the digital transformation.”

The hope for calmer waters remains an illusion for energy suppliers. Various uncertainties—such as rapid digital disruption, volatile regulations, discussions about the energy transition, increasingly complex processes, growing cost pressure, new market players, and more demanding customers—are shaping the transformation process. In this difficult situation, energy suppliers need a fixed point in the form of IT solutions that are immune to various disruptive and centrifugal forces.

This is exactly what systems such as the new AEP.EnerS4 billing platform based on SAP S/4HANA Utilities offer: they combine a powerful, standardized SAP core with modular extensions that enable individual business processes. The cloud-native architecture ensures scalability, automation, and lean operation. An upstream master system allows regulatory requirements, market communication, and billing processes to be mapped efficiently and in an upgradeable manner.

Equally reliable: AEP.EnergySuite, a CRM template solution based on Microsoft Dynamics 365 for focused digitization of customer-centric processes. The integrated CRM solution enables efficient management of customer contacts, seamless integration of specialist and customer processes, and a 360° view of customer data. The solution from Arvato Systems not only supports classic CRM tasks such as customer loyalty and churn management, but also strengthens process efficiency, improves data quality, and automates document creation. 

In times of growing threats from cybercrime, IT security, resilience, and independence are becoming increasingly important for the systemically important energy supply industry. It is therefore fitting that Arvato Systems is one of the leading specialists in IT sovereignty and IT security and a partner you can rely on: Arvato Systems is responsible, for example, for the operational management of the Microsoft Azure-based Sovereign Delos Cloud for the public sector in Germany. This unique expertise is also available to the energy and utilities industry.

Arvato Systems will provide in-depth insights into its own system world at E-world and will focus on a separate topic on each of the three days of the trade fair:

• Day 1: Holistic CRM solutions
• Day 2: Efficient ways into the billing system of the municipal utility company 2030
• Day 3: Sovereign IT and cyber security

On all three days, the relevant experts from Arvato Systems will be on hand to answer questions. There will also be several silent sessions, i.e., presentations that will be transmitted via app to the mobile phones of interested trade fair visitors and other interested parties. Individual appointments can be booked directly via the Arvato Systems website. Sales Manager Pascal Menge explains: “Our trade fair appearance in 2026 will focus on the topics that are currently occupying the industry. In Essen, we will be showcasing practical solutions from our service portfolio.”