TI-Messenger: Secure and Interoperable
In the first expansion stage, the service providers can exchange data such as images or documents and chat with each other across sectors. This is how it was presented in the previous use case. However, this does not have to be limited to one institution - doctors from North to South Germany can exchange information on a specific clinical picture at short notice in chat rooms created specifically for this purpose. This is an important feature where current messenger services reach their limits because they do not have open interfaces.
The next step will be to enable insured persons and health insurers as another user group to communicate using the TI Messenger. The TI Messenger must be accessible to every insured person via the ePA. Patients can then chat with their health insurer or doctor's office directly or via functional accounts, e.g., to make appointments or order follow-up prescriptions. Similar functions have already been tested in doctors' offices, reducing telephone inquiries by around 30%. This is a relief for patients and staff alike.
By the time the third and final stage is reached, all users will have been provided with a messenger. In addition to private and statutory health insurers, institutions such as health authorities or the BfArM can also connect to a TI Messenger. In the final stage, the TI Messenger will be expanded to include a video chat function.
Arvato Systems also sees interoperability as an important milestone for the healthcare industry and is actively driving the issue forward with its partners. As a professional in the field of digitization in the German healthcare sector, the company knows the needs of the industry and is rising to the challenge of noticeably improving medical care for patients with the help of digital solutions.