Press Release

• ISG "Provider Lens™ Digital Business - Solutions & Service Partners Germany 2021".
• Arvato Systems is "Leader" in all four segments evaluated
• Awards for services in Business Consulting, Customer Experience, Supply Chain Transformation and Sustainability, and Decarbonization.

Gütersloh – (Arvato Systems) Gütersloh - In its latest study, "ISG Provider Lens™ Digital Business - Solutions & Service Partners Germany 2021", analyst firm ISG awards Arvato Systems "Leader" in all four segments evaluated. The study covers the areas of "Digital Business Consulting Services", "Digital Customer-Experience Services", "Digital Supply Chain Transformation Services", and "Sustainability and Decarbonization Services. The multiple award by ISG as one of the leading market research and consulting firms in the IT segment underscores Arvato Systems' excellent position in the German market.

According to ISG, providers are classified as leaders if they have a highly attractive product and service offering and a distinctly strong market and competitive position. As strategic pacesetters and opinion leaders, the analyst firm adds, they guarantee innovative strength and stability.

"Digital Business Consulting Services"

In "Digital Business Consulting Services", Arvato Systems has a strong and highly experienced consulting unit with deep industry knowledge in many segments, according to ISG. In addition, the company would use a proven method and process model that is well suited for many German companies. Among other things, the analysts highlight as a particular strength that Arvato Systems offers "...consulting services for the Digital Transformation of companies across the entire value chain...".

"Digital Customer-Experience Services"

In this segment, the ISG analysts said, Arvato Systems offers "...a coherent and broadly diversified value chain of digital experience solutions. With an in-house agency, strong cloud offerings for CX, and innovative solutions enriched with leading AI, Arvato Systems has a powerful offering of digital experience solutions from a single source." According to the study makers, the customer experience team consists of experienced experts,  strong industry knowledge and a results-oriented approach to demonstrate and measure outcomes..

"Digital Supply Chain Transformation Services"

Arvato Systems can also score points in the "Digital Supply Chain Transformation Services" segment with many years of industry expertise. According to ISG, the company "...has a high level of expertise and experience in the digital supply chain sector with a focus on the DACH region and delivers innovative, powerful and successful customer-specific solutions with many innovative and effective tools, platforms and frameworks." In addition, the analysts explicitly point to the "strong supply chain consulting with a focus on SAP solutions such as S/4HANA, EWM, and TM" in their assessment.

"Sustainability and Decarbonization Services"

Finally, in the "Sustainability and Decarbonization Services" segment, ISG recognizes Arvato Systems as a "...high-performance provider of consulting, technology and delivery services with monitoring, reporting and optimization toolsets for consumption areas." Particularly highlighted are the "cloud-based IoT environmental data platform green.screen", the innovative Smart Energy Platform, and the company's offering of more sustainable IT by moving computing power to the cloud. ISG also positively evaluates Arvato Systems' long-standing partnership with the non-profit IT company AfB GmbH, which specializes in refurbishing and remarketing used IT and mobile devices.

Overall, the many awards for digital business once again underscore Arvato Systems' distinctive expertise as a competent digitization partner that provides companies with sustainable and comprehensive support on their path to Digital Transformation.