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Stage_swb Beleuchtung (1)

360-degree view of customer and business relationships

swb Beleuchtung successfully introduces Microsoft Dynamics 365

ArvatoSystems-Digital-Workplace-swb-2

swb Beleuchtung GmbH offers cities and municipalities complete public lighting solutions, which encompass design and planning through to construction and maintenance to full operational management. 75 employees attend to individual solutions in public spaces that are energy efficient and cost effective. The company is part of the EWE Group. 

The Project at a Glance

Initial Situation

For years, swb Beleuchtung used a combination of Excel lists and e-mails to manage customer data. There was a lack of a clear structure and clarity to best support projects aimed at long-term operations management contracts.

Vision

swb Beleuchtung envisioned a customer management system with an automated, customer-centric 360° view. The goal: Data should invigorate, not frustrate! This vision was brought to life by using Microsoft Dynamics 365.

Solution

Together with Arvato Systems, the lighting specialist is relaunching with Microsoft Dynamics 365 – and is now more digital and smarter than ever. That’s because not only does it have a 360-degree view of customers and business relationships, it is now also using efficient phase and opportunity-based process chains.

Benefits for Clients

360-degree view of all customer data
GDPR-compliant customer data management
Efficient sales processes and targeted reporting
Fast setup in the cloud
Integration into Microsoft 365 and Power Platform