Delos Cloud & OpenAI - AI for the Public Sector
Using AI confidently in the Delos Cloud
The partnership between OpenAI and Delos Cloud paves the way for sovereign AI in the public administration. We categorize the opportunities, show concrete use cases, and explain how Arvato Systems supports public administrations from the idea to secure operation.
Classification: OpenAI X Delos Cloud - A Milestone for AI in Public Administration
The announcement "OpenAI for Germany" sends a strong signal: SAP and OpenAI are jointly bringing modern KI to the public sector, operated via the SAP subsidiary Delos Cloud. The aim is to enable authorities to use AI in a legally compliant, sovereign, and data protection-compliant manner - with a scaling perspective and precise anchoring in the German legal system. The planned launch in 2026 and the expansion of the infrastructure by 4,000 GPUs demonstrate the ambition: to make AI available where it creates a significant social benefit - in public administration.
Background: Roles, Responsibilities - And Our Contribution
The partnership combines strengths: OpenAI brings leading models, SAP brings industry expertise, and the Delos cloud platform. Crucial from the authorities' perspective: data sovereignty, security, and compliance remain key, without having to forego modern cloud resources.
Our Assessment: Why We Clearly Welcome This Step
“OpenAI for Germany” significantly lowers the entry barriers for AI in public administration. Public authorities receive an ecosystem that combines innovation and legal security - from identity & access to operational processes, from logging to incident handling. It is precisely this combination of sovereignty and productivity that is the key to the straightforward, productive, and widespread use. With our experience in sovereign cloud architectures for the public sector, we support administrations from strategy to migration roadmaps to secure operation - including BSI-compliant processes and domain expertise.
Possible Top Use Cases with Significant Added Value for Public Administration
24/7, accessible, multilingual
Initial situation: Hotlines and mailboxes are overloaded, information quality fluctuates, waiting loops frustrate citizens.
Solution: AI assistants answer inquiries in simple language, guide people through applications, explain required proof, book appointments and provide status updates - via web, app or telephone. Citizens' data remains under maximum control, and if the AI tool reaches its limits, the request is forwarded to a clerk.
Added value: Measurably shorter processing times, consistent information, relief for front office and service center - with higher satisfaction. Arvato Systems provides support from the conversational strategy to secure operation, including governance and prompt guard rails.
End-to-end
Initial situation: Large volumes of applications and forms, heterogeneous formats, media discontinuities.
Solution: The AI reads, classifies and extracts content (e.g. master data, deadlines, evidence), checks completeness and compliance with rules, generates draft decisions and synchronizes with specialist processes. master data, deadlines, evidence), checks completeness and compliance with rules, generates draft decisions and synchronizes with specialist processes.
Added value: Significant time savings, fewer errors, faster decisions when processing specialist procedures, while the user always retains decision-making authority.
Initial situation: Data is scattered, forecasts are complex and political decision-making windows are narrow.
Solution: Data sources can be consolidated and easily processed with extensive AI models to map complex simulations and forecasts.
Added value: Better, more transparent decisions - with comprehensible justifications and audit trails. Arvato Systems provides frameworks for the confident use of AI, role and rights models and guidelines for validating results.
Our Contribution: More than Just Technology
Arvato Systems is a close partner of Delos Cloud, contributing to the provision of the Delos Cloud platform. We contribute our experience in sovereign cloud architectures and BSI-compliant processes. However, technology alone is not enough; future viability can only be achieved by combining technology with organizational expertise, legal security, and a culture that promotes learning and collaboration.
With our approach, we support administrations from maturity level analysis to proof of concepts and the creation of the AI solutions, through to secure operation. We not only implement selective prototypes, but also develop entire applications and process routes. The decisive factor here is not maximum isolation, but the right balance between self-control and the ability to act.
"OpenAI for Germany" is an invitation to think about benefits and sovereignty together. Those who start early will quickly create visible relief in citizen communication, document processes, and data-based control, and at the same time build the foundation for scalable AI services. We look forward to accompanying the public sector on this journey: from the idea to secure operation in the Delos Cloud.
Written by
Fabian Möser is an IT consultant at Arvato Systems, specializing in sovereign IT and artificial intelligence. He supports the development of sovereign AI services and contributes his practical experience from customer projects. His aim is to help organizations classify their individual requirements and develop tailor-made solutions for digital sovereignty.