Strategic Tool in the PVS: tim+ for Secure and Cross-Sector Communication

For manufacturers of practice management systems (PVS), digital communication is increasingly becoming a strategic component of their solutions. While messengers have long been part of everyday working life, particularly in the care sector, cross-sector exchange often takes place in healthcare by telephone or fax. Less due to a lack of willingness, but because secure, standardized communication channels have been lacking up to now.

With the further development of the telematics infrastructure (TI), this situation is changing fundamentally: TI-based messenger services such as tim+ combine familiar forms of communication with high requirements for data protection, interoperability, and reliability requirements. The exchange between service providers is therefore simpler, more structured, and, for the first time, consistently possible across sectors.

This development opens up new scope for PVS manufacturers: they can modernize their systems in a targeted manner to prepare their customers for increasingly networked care and thus noticeably reduce their workload. The TI Messenger is not a technical gimmick, but a logical step towards cross-sector care in the healthcare sector.

For many PVS manufacturers, the TI Messenger is not a new topic. The conceptual principles and the role messenger services will play in future cross-sector communication are well known. The decisive questions are less "if" and more "how", "when" and, above all, "at what cost".

Since the gematik approval of tim+ at the latest, the implementation point has been reached. tim+ is in the gematik-Fachportal and is therefore officially part of the telematics infrastructure. Above all, however, tim+ can now be used in practice and integrated into PVS systems. This turns an abstract perspective into a concrete tool for the day-to-day care of over 70 million SHI-insured people.

This classification is central, as it shifts the focus from fundamental discussions to real-world application scenarios. The focus is now on the reliable availability and benefits in everyday life, for example, when making appointments, coordinating between the doctor's surgery and nursing care, when providing medical aids and appliances, or in interdisciplinary collaboration. It is precisely at these points that the vital contribution tim+ can make becomes apparent.

For many PVS manufacturers, the question of the right time still arises. This is precisely where tim+ comes in. Our messenger solution is designed to be easy to try out and use step by step. The introduction is deliberately kept simple, allowing experience to be gained before further integration steps are planned.

At the same time, it is worth getting started, as the usage context already exists among the other players. Messenger services are already being used intensively, particularly in the care sector. The expectation of secure, TI-compliant alternatives to telephone and insecure communication channels is also growing on the medical side. Due to the comprehensive access of SHI-insured persons via apps - around 12 million insured - and the increasing spread of TI messenger services, it is certain that their use will come and quickly become a matter of course.

This offers PVS manufacturers the opportunity not only to react, but also to position themselves actively. Those who test and integrate tim+ can specifically introduce customers to the new form of cross-sector communication, prepare processes, and make concrete added value visible. At the same time, there is room for profiling: through your own integration approaches, through tailor-made usage scenarios, and through the ability to accompany customers safely through the change.

Together, we make your PVS "tim-ready" and also take all further steps with you - always at eye level and with room for individual integration approaches.