Order Management with aroma®
Omnichannel means omni-convenience -
Inspire customers, maximise margins
Inspire Customers Quickly, Profitably and Sustainably
The purchasing behavior of consumers has changed: Customers expect a consistent shopping experience across all channels. While customer demands are increasing, the economic pressure on companies is also intensifying. In order to deliver compelling customer service across all touchpoints and earn money at the same time, companies must manage all omni-channel processes highly efficiently and optimize them from an economic perspective.
We will show you how to implement Omni-Channel processes in a highly efficient and economical way - so that your customers and shareholders are delighted.
Profit From the "Hidden Champion" Arvato Systems With the aroma® Order Management System
Omni-Channel Commerce Explained in Brief
The aroma® Order Management System as a Solution
A consistent, cross-channel shopping experience for customers requires an interlocking of all systems. In most cases, the challenge is to link long-standing classic branch processes with the e-commerce systems that were set up in parallel at the time and the numerous new processes and systems. The solution can be an order management system: aroma® is consistently designed to integrate and control all processes along the entire retail value chain, enabling companies to react flexibly to changes in customer buying behavior at any time.
The Benefits of aroma®
Inspire customers seamlessly
Customers expect comprehensive services, such as the option of being able to pick up, pay for or return items purchased online in stores.
We have developed aroma® to enable this outstanding service. This is ensured by extensive basic functions and expansion modules such as the Service Center Module and the In-Store Module for all Omni-Channel store processes including ship-from store with functions such as:
- Click & collect
- Online reservation of stocks in stores
- Pick in Store and Ship from Store
- Endless Aisle: Take orders in the store for articles that are currently not in the area
- Connection of cash register systems and management of financial processes
- Customer Service Module for perfect customer service
- Managing prices and campaigns
Arvato Systems has supported retailers in numerous countries with regard to omni-channel processes. These decades of experience have gone into the aroma® Order Management System - so that you too can easily inspire your customers.
Manage economically successful
Shareholders expect sustainable growth and returns. To achieve this, omni-channel processes must also be highly automated and optimized. Benefit from our experience and the latest version of the Order Management System aroma® with numerous functions that have been tested in practice and which specifically save money, such as
- Risk and fraud checks of incoming orders
- Identification of the optimal place of delivery of articles independent of the order location according to criteria such as inventory, capacity, costs, time or customer status
- Control of the accompanying financial processes
- Efficient mapping of all required Omni-Channel store processes (such as ship- from-store)
- Comprehensive reporting with alerts and hints for next best actions
- Comprehensive control and configuration options, including the option to launch new countries quickly and to efficiently target business partners from the logistics, transport, customer care or finance sectors.
Modern trade is an art. The cost-efficient mapping of processes is an essential part of it. aroma® makes a central contribution to the efficient mapping of all omni-channel processes and thus improves the bottom line of retailers.
Simplified IT architecture
For many companies it is a matter of course that an e-shop system is needed if they want to implement e-commerce. But this assumption, which sounds so obvious, is wrong. Those who have a powerful OMS such as aroma® and other common expert systems can (but of course do not have to) confidently do without an e-shop system within the framework of the usual e-commerce IT architecture. Talk to us to find out how you can simplify your IT and save on an e-shop system.
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