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YOUR CONTACT
ArvatoSystems_Microsoft-CRM

Microsoft Dynamics 365

Dynamics Customer Engagement for your business success

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MA_Friedrich-Patrick
YOUR CONTACT

Tailored to Your Company

Microsoft Dynamics 365 is a platform for managing and optimizing your business relationships. With this cloud-based solution, we provide you with a tool to map your entire customer management across marketing, sales, and service. Many other Microsoft cloud services, such as Office 365, Power BI, SharePoint, and Teams, can be connected through the Power Platform as standard. In addition, the Common Data Service model offers a growing number of connectors that enable deep integrations with third-party systems.

Why Dynamics 365?
Our References
Why Arvato Systems?
Microsoft Dynamics 365 Business Applications

Why Dynamics 365?

Standard yet customized solution

With the help of the numerous business applications from Dynamics 365, your processes can be individually mapped to suit your business model and corporate culture - for a customer system that meets your needs.

Integration into the Microsoft world

Dynamics 365 can be seamlessly integrated into the entire Microsoft portfolio, such as Office 365, Outlook, SharePoint, Power BI or Azure. Fewer interfaces mean less complexity and less maintenance work in the long term.

Low code - no code

The entire Dynamics 365 platform offers many functionalities that greatly reduce development effort. This allows you to create business processes and applications yourself.

Cloud or not cloud

A setup within a few hours; software always up to date; no costs for IT infrastructure, but monthly licenses; these are the clear advantages of the cloud.

Modular building block principle

With the standard apps and the configurable power apps, you have a modular system at your disposal with which you can map your data and processes holistically. You set the focus, expand it as required and only use what you need.

Home made reporting and customizing

In Microsoft Dynamics, users can create their own dashboards and reports in just a few simple steps. Power BI is ideal for more extensive KPI evaluations and cockpits, also in conjunction with other data sources.

Arvato Systems Dynamics Screenshots Monitors

Our References

Körber Foundation

The team of experts from Arvato Systems supported the Körber Foundation in migrating the Microsoft Dynamics 365 on-premise CRM system to the cloud - as the technological basis for modern address and event management.

Learn more about this project
Professional contract management

In this context, Arvato Systems supports HUBER SE with consulting and implementation services for Microsoft CRM / Dynamics 365. 

Find out more about our customer
Sales and billing services for the energy sector

At Leipziger Stadtwerke, relevant customer data from the core areas of sales, billing and service is managed centrally in Dynamics CRM.

Find out more about our customer
Customer Service Center united on one interface

The main function of the newly planned system is to provide the best possible support for call center agents in their daily work and in telephone calls with customers.

Find out more about our customer
Experience Customer Loyalty up Close

As part of the project, Arvato Systems implemented a CRM system for Marc O'Polo, which forms the basis for many and sometimes very complex B2C and B2B processes.

Learn more about our customer
Sales and billing services for the energy sector

Thanks to Arvato Systems, OGE uses Microsoft Dynamics 365 for transparent and efficient customer data management.

Learn more about this project
Sales management and collaboration platform combined

The aim of introducing the Microsoft Dynamics CRM system was to document sales-related activities in a transparent and structured manner and to automate manual processes.

Find out more about the project
Manage energy services professionally

Replacement of the existing Access database for BKV master data with a modern CRM system based on Microsoft Dynamics CRM.

Learn more about our customer
CRM Implementation for Stadtwerke Dinslaken

Together with Arvato Systems, Stadtwerke Dinslaken has introduced a CRM system based on Microsoft Dynamics 365.

Learn more about the project

Why Arvato Systems?

All from a single source

From process analysis, concept creation, specifications, customizing, development, training, project management as well as application management and hosting.

Longstanding experience

Arvato Systems has been part of the Dynamics product family since its introduction in 2006 - not only for customers, but also for use in its own company. 

Specialists at the start

Our consultants know Microsoft Dynamics CRM inside and out, what is standard, how far customization can go, and when additional development services are required. 

Your processes - your solution

We want you to be enthusiastic about your Microsoft Dynamics CRM solution. We analyze your company and design your CRM from your perspective.

Microsoft Dynamics 365 Business Applications

  • Sales

    With Dynamics 365 Sales, you can better respond to customer needs, optimize customer loyalty, and close more deals.

  • Dynamics 365 Customer Service

    Strengthen customer loyalty and build brand affinity with Dynamics 365 Customer Service. Provide your teams with the optimized data and unified technologies they need to deliver seamless and personalized experiences.

  • Dynamics 365 Marketing

    Increase customer demand for your products and services, create seamless customer experiences, and improve marketing results with Dynamics 365 Marketing.

  • Dynamics 365 Field Service

    Deliver exceptional customer experiences with Dynamics 365 Field Service. Send the right resource to the right place at the right time with all the tools needed to resolve the incident right the first time.

Your Contact for Microsoft Dynamics 365

MA_Friedrich-Patrick
Patrick Friedrich
Expert for Microsoft Dynamics 365
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