CRM Implementation Based on Microsoft Dynamics 365
360° customer view with the help of a modern CRM solution for the city of Dinslaken´s municipal utility
Stadtwerke Dinslaken implements IT system for its customer relationship management based on Microsoft Dynamics 365
In Germany, Stadtwerke Dinslaken is one of the major regional energy specialists. For both private and business customers, individual support and advice is a matter of course, as is security of supply.
Together with Arvato Systems, Stadtwerke Dinslaken has introduced a CRM system that reflects the group's motto one-to-one: Reliable. Sustainable. Efficient.
At the beginning of the project, we followed Arvato Systems' recommendations and opted for an agile project approach based on Scrum. A kick-off workshop ensured a uniform understanding among all employees, so that the agile implementation of our CRM rollout was a complete success.
The Customer: Dinslaken Municipal Utilities
With 24 subsidiaries and associated companies, the Stadtwerke Dinslaken Group is one of the major regional energy specialists in Germany. A total of around 400 employees work towards one goal: reliable supply for satisfied customers 24 hours a day.