Microsoft Dynamics 365 at OGE
CRM power from the cloud for transparent and efficient customer management
OGE, headquartered in Essen, is one of the largest transmission system operators for gas in Germany, with a pipeline network of around 12,000 kilometers. With 1,450 employees, the company ensures the marketing of gas transport capacities and the pipeline system's operation, maintenance, and repair. In addition, OGE controls and monitors the network and storage stations as well as the further development of the transmission networks based on national network development plans.
As a critical player in the energy transition, OGE Germany is working on the energy mix of the future: With its long-term strategy of 2030+, OGE is preparing the pipeline network and the numerous compressor stations for new molecular energy sources.
With Microsoft Dynamics 365, a SaaS model (Software-as-a-Service) is used, with which OGE benefits from predictable and flexible platform costs. All customer-relevant data is made available transparently to all users, which promotes collaboration and enables a better view of the customer, thus increasing customer loyalty. Due to the constant feedback from the business department during the agile project, high user acceptance was achieved.