Amazon Connect for Arvato Supply Chain Solutions Loyalty
Cloud-based contact center for modern customer engagement businesses
Amazon Connect - improved customer experience through a cloud-based contact center
With Amazon Connect, our customer Arvato Supply Chain Solutions Loyalty uses a highly flexible, scalable and user-friendly contact center. Amazon Connect is easy to implement and straightforward for call center managers and agents to manage. It is completely cloud-based and does not require a telephone system – AWS provides all the technical infrastructure. This is how you achieve excellent customer service at low cost.
Thanks to the integrated use of text-to-speech technology, there is no longer any need to record, input, and test announcement texts - the output text is simply edited, the voice is selected, and the new voice announcement is immediately available.
Using existing Speach-to-Text technology, as well as artificial intelligence and machine learning, conversations are converted to text online and scanned - appropriate solutions to the customer's concern are displayed in real-time.
Sales and marketing campaigns can now be planned and executed without technical restrictions. Amazon Connect recognizes the call volume and scales up automatically.