Loseke, Bernd_00292969_kleiner
YOUR CONTACT
Loseke, Bernd_00292969_kleiner
YOUR CONTACT
ArvatoSystems_CRM_industry_template_AdobeStock_589427987

Efficient Customer Management with Our Industry Solution for Utilities

360° customer view with the help of Microsoft Dynamics 365

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Loseke, Bernd_00292969_kleiner
YOUR CONTACT
Use Case
Advantages
Reference
Our Services

​​It has never been easier for energy customers to switch electricity tariffs and thus optimize their energy costs. With the competitive metering point operator and the energy service provider, other market roles are entering the market that actively compete for customers. - at the same time, market expectations suggest a decline in earnings in conventional business areas. As an energy supplier, you must expand your portfolio to retain or expand your market share. New service and product ideas are the first step. Still, they only work with a conscious and efficient customer management that knows how to map the specifics of the energy industry's business processes. 

 

With AEP.EnergySuite, we combine our comprehensive technical expertise with an excellent technology platform based on Microsoft Dynamics 365. With this industry solution, we accompany energy supply companies (EVU) in various market roles on this path.

Effectively Mastering District Heating Sales with Digital Customer Management​

Your Challenge

​​The heat turnaround is coming and is increasingly motivating municipal utilities to put their energy into municipal heat planning and develop district heating offerings for their customers. Those who are new to this field are initially confronted with challenges. Customer processes must be integrated into the complex existing system landscape to deliver a smooth customer journey.​ 

The Target Vision

​​​The flexible positioning of your own business in the new heating world is now on the agenda. As a utility company, you have the task of supporting your customers on their way to a climate-neutral heating future. To ensure that district heating reaches your customers as quickly and effectively as possible, invest in the right customer management systems today.​​ 

Our solution

Our CRM solution focuses on the energy industry requirements and core tasks of the market roles of supplier, distribution network operator, and metering point operator, as well as providers of telecommunications products. The Microsoft standard has been enriched by Arvato Systems with an energy industry data model and the definition of industry-typical core processes and can be expanded modularly with modern specialist processes. As a result, the use of AEP.EnergySuite enables a significantly shortened introduction to the topic of "central customer platform in the energy industry".

Advantages for You as an Energy Supplier

​​Accelerated start​

​​With our industry solution, you install the important business processes that matter in one fell swoop. This significantly shortens the introduction of a CRM solution.​ 

​​Complete customer history​

​​All customer contact is documented and can be viewed, so that you have access to the information you need across all departments at any time.

Maximum competitiveness

Functions specific to the energy industry are crucial for meeting the sector's requirements and increasing competitiveness. The AEP EnergySuite, therefore, enables you to adapt dynamically to market conditions and build long-term, sustainable customer relationships.

​​Increased master data quality​

Together with our partner Post Adress, we ensure a demonstrable reduction in mail returns through preventive address maintenance.​ 

​​Automated document creation​

​​Trigger the automatic creation of quotes and other customer letters directly from CRM and send them with just one click.​ 

​​No Code / Low Code​

​​You can adjust the processes yourself according to your wishes in CRM thanks to simple handling such as "drag & drop".​ 

Stadtwerke Dinslaken_Logo_Referenzslider
​​Stadtwerke Dinslaken​


​​​​The solution for Stadtwerke Dinslaken is based on Microsoft Dynamics 365, and the features and benefits of this ecosystem are an excellent fit for the utility to gain a 360° customer view across divisions.​ 

To the project

Our Services for Your Success

  • We offer a tried-and-tested CRM template for the energy industry based on Microsoft Dynamics 365, which can be individually adapted to your needs. With our preconfigured templates, you can shorten the project duration and significantly speed up the implementation process.

  • Our offering goes far beyond the standard. We have expanded Microsoft Dynamics 365 to include a specific energy industry data model and defined industry-specific core processes. This enables seamless integration and mapping of all relevant energy industry business processes.

  • AI integration can support customer service employees. For example, customer inquiries can be analyzed in real-time by using an AI chatbot to identify and categorize concerns and provide immediate solutions or answers.

  • We support you in converting your current IT infrastructure to cloud technology. From planning and implementation to ongoing support, we are your reliable partner.

  • Thanks to our comprehensive industry knowledge and customized IT solutions, we help you to optimize your business processes and increase your competitiveness.

Your Contact for Customer Management for Energy Suppliers

Loseke, Bernd_00292969_kleiner
Bernd Loseke
Expert for Energy Management Processes
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