For the automation of individual processes, there are, of course smart solutions for business process management or process mining. While business process management focuses primarily on the analysis and optimization of processes, process mining is even more efficient when it comes to the preparation of individual processes.
But what about the automation of the entire order-to-cash process? The answer is clear: it is hardly possible to do so completely without automation in this day and age, as the process is far too extensive and in most companies spans many departments.
Many interfaces harbor a large potential for errors. It is therefore hardly possible to work error-free with manual process control. Imagine that employees in every department make entries in the system during sales processing. Is there a final correcting instance for all these entries? Probably not. This is precisely why manual order entry is particularly prone to errors. Such errors can then run through the entire process chain. In addition to the high potential for errors, manual entry also involves a risk of manipulation, which in case of doubt can cause great damage to your company.
By automating the order-to-cash process, you can avoid these scenarios. By implementing a fully automated workflow and standardized processes, your company will gain significant efficiency. The individual processes run hand in hand in an automated manner, which optimizes administration. In addition, you increase productivity through automation, which is mainly related to time savings. This is because the management of orders is now no longer carried out by employees, but by the system. This means that the most significant consequence of OTC process automation can be an increase in your sales.