Arvato Systems Utilities Chatbot
The Customized Evu Chatbot Solution
Industry Know-How Meets Technology Expertise
Energy supply companies face the challenge of strengthening customer service, guaranteeing it 24/7, and optimizing process costs simultaneously. Join us in facing up to digital transformation. The customer primarily wants a quick answer to his questions - regardless of location, time, and channel.
From conception to implementation and continuous content optimization
Chatbots answer frequently asked customer questions quickly and easily and provide standard information about the company and products. Together, we optimize your service and support processes by reducing the workload of your front-office staff. The increase in your service quality and the satisfaction of your customers drives us.
Your Advantages
We support you in the sustainable and cost-efficient digitization of business and service models as well as the systematic mapping of technological innovations to business potential (and vice versa). By playing out addressee-appropriate information via various channels and around the clock, you increase both your service quality and the satisfaction of your customers.
We Identify the Optimal Usage Scenarios
Industry know-how
Industry-specific content catalog with more than 1,000 questions and everyday experiences as a basis for the customer-individual expression
Technology stack
Use of a white label platform as a project accelerator and use of innovative, future-proof and coordinated technologies
Managed Service
Procurement and management of necessary subscriptions as well as operation and support from a single source
Expansion stages
Context memory & dialog structures, process execution and connection of third-party systems, multilingualism at runtime
Your Contacts for Utilities Chatbots