KIM - Communication in Medicine

Communicate Quickly and Easily With Our Kim+ Service

All-round service

KIM: The Digital Communication Service in the Healthcare Sector

KIM stands for Communication in Medicine within the Telematics Infrastructure (TI). The service enables secure communication via e-mail. eDoctor's letters, eAU, and other medical documents can be easily exchanged between all players (TI participants) in the German healthcare system using KIM.

kim+: Our solution for clinics, care facilities, doctors' surgeries, and pharmacies

With kim+, we have developed a compelling, easy-to-install, and easy-to-operate KIM service for employees in outpatient and inpatient care facilities, hospitals, doctors' surgeries, and pharmacies.

Numerous interfaces for automation and, in particular, for integration into existing software solutions are implemented in our kim+ service. To ensure that kim+ can be used smoothly in everyday practice, users obtain our KIM service via their known local service provider (DVO) or primary system manufacturer.

We provide excellent control via a portal: registration of KIM users, installation, and operation are automated.

You use our established service processes from day one
High data security
Interfaces enable automation of kim+
We support you from connection to kim+ to tim+

Our Services for KIM

Provision of the KIM service and the client module as well as support during installation

Easy management of KIM mailboxes via a service portal or dedicated interfaces

Automated operation including all necessary software updates and regular maintenance

Second-Level-Support via the Service Center

Partnership and Cooperation Gematik

As a partner of gematik and operator of the central TI services, we are not only laying the foundations for the use of digital health applications, but also offering our own applications with our kim+ service, among others. More information on KIM and a corresponding checklist can be found on the gematik technical portal.

Frequently Asked Questions About KIM

  • Is KIM already mandatory?

    Yes, KIM has been mandatory since April 1, 2021, for all doctor's offices that want to transmit e-doctor's letters. In addition, since October 1, 2021, KIM offers the only option for sending an eAU (electronic certificate of incapacity for work) from patients to health insurers via TI (telematics infrastructure). KIM is, therefore, necessary to communicate with other players in the healthcare system.

  • What is a KIM address?

    A KIM address is the uniquely defined, individual mail address with which the practice communicates. At least one KIM address is required for each practice. Depending on the size of the practice, it is also possible to create several addresses/mailboxes - for example, in the case of group offices. However, a maximum of two KIM addresses per medical practice are covered with the help of flat-rate financing.  

  • What is kim+ and what advantage does the service have over other providers?

    Arvato Systems, the operator of the central telematics infrastructure and leading provider of the VPN access service, offers its own KIM service, kim+. The "+" stands for a service that is easy to install and operate. With the help of numerous interfaces for automation, optimal support for primary system manufacturers and DVOs (on-site service providers) is guaranteed. We have already realized many integrations of the kim+ client into existing software solutions and help our users at any time with our accumulated experience and versatile know-how. The registration of kim+ runs automatically as far as possible, but in addition, we support you with our all-around service package - comprehensive documentation, experienced consultants as well as the offer of test access for service providers and software houses.

    In addition, you can rely on us as Arvato Systems to provide the latest product generations of KIM at any time and continuously expand the service's capabilities.

  • Where can I get kim+?

    Arvato Systems does not sell kim+ directly to service providers or service provider institutions. We provide all physicians or medical practices, pharmacies, care facilities, as well as hospitals and other medical stakeholders, with a large network of partners through which they can obtain kim+. Numerous primary system manufacturers and practice IT service providers offer kim+ mailboxes as well as the desired support in setting up and commissioning the service.

You May Also Be Interested In

Digitization of the Health Care System

Development, set-up and operation of infrastructure services for testing the electronic health insurance card.

Communication in the Medical Sector

Full-service package available for the new communication standard

tim+: The TI Messenger from Arvato Systems

tim+ is the secure, interoperable messenger service for the German healthcare sector. 

TI Connection for Care

The TI connection enables overarching communication from all players in the medical system.

Mein Zugangsdienst

The All-Inclusive service package offers all technical components & services for connection to the telematics infrastructure.

Kim: The New Digital Communication Standard

Until now, there has been no secure electronic transmission procedure linking these professional groups in the healthcare sector. From now on, a new digital communication standard will fundamentally change that: KIM - Communication in Medicine.