In addition to the physical processes, the DOM also manages the financial processes relating to customer orders. These processes sometimes differ considerably depending on the payment method, country concerned and tax rates. aroma® supports these processes internationally. For this purpose, all prices and tax statements are kept in the system for the articles and orders. On this basis, the system generates the data records for the connected financial systems and, if required, also necessary documents such as invoices. Changes in VAT rates, which e.g. 2020 in Germany had to be implemented for a few months during the corona situation, can be easily configured in aroma®. Likewise, various payment options including ordering on account or mixed payment methods from credit cards and bonus points can be mapped. As the system keeps all relevant financial information available, it is also possible to calculate in the system what amount is to be paid out to a customer in case of returns. Less powerful systems often involve the shop system, which not only causes unnecessary data traffic but also problems in customer service. Only when the relevant financial information is available in Order Management, as in the case of aroma®, can customer service employees provide comprehensive information on financial topics.