Artificial Intelligence in Returns Management
Product Recognition for Easier Management of Returns
Artificial Intelligence (AI) is finding its way into more and more processes and is indispensable for many companies today. AI can simplify entire processes, which leads to considerable cost savings in the long term. This example illustrates how Artificial Intelligence can increase efficiency in the online and mail order returns process.
Arvato Systems has developed a Machine Learning (ML) based system for the automatic recognition of items in returns. The application can recognize thousands of articles and associated attributes by image recognition. This “Product Detection” system takes a recording of a returned article as input and provides a set of data for that particular item as output, such as the article number, size, weight, etc. This help is especially useful for small or many similar items (such as jewelry), which are difficult to be identified by the human eye. The closest matching items for the return are pre-selected by the AI and displayed on a screen.
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