Azure Glue

Traditional data centers and cloud offerings differ in many ways and therefore create a gap. For example, how to monitor applications for performance, incidents, and failures between the two. Thus, if a company chooses to use a hybrid cloud strategy, which is a combination of our cloud offerings and traditional data center services simultaneously, they will experience issues like above. Therefore, a connection needs to be created to leverage the best of both worlds. We at Arvato Systems have used our cloud expertise and developed this connection in the form of an interface, which we named AzureGlue to provide the highest customer satisfaction,

AzureGlue is an interface allowing a smooth connection between Microsoft Azure and our data centers. Customers can use existing and well-known data center tools (e.g., HPE Service Manager or Argos) while also leveraging flexible cloud offerings and their benefits. The single source management of the on-premise and cloud applications, which is also backed by 24/7 support from the Arvato Systems operations team makes this possible.

AzureGlue guarantees real improvement to the overall customer experience. The AzureGlue provides features such as push notifications and detailed information for the Arvato Systems team to better serve their customers.

Using the same example of monitoring, the benefits of this interface are to react to events in real-time. If an error or a workload issue occurs, the monitoring processes of the cloud service will detect the error and transfers the raw data to our AzureGlue as a so-called event. AzureGlue then analyzes the data behind the failure and forwards the information to a configurable system. One of these systems may be the ticket system of the data center, which then triggers an alarm to the dedicated team on standby, which is providing the 24/7 support. Those alarms can be created and communicated in various ways. Our AzureGlue can trigger push messages, e.g., via chatbots in Microsoft Teams, Telegram or individual in house developed communication tools. Those messages include the most critical information, such as the alter, the timestamp, the severity as well as the server. With that data, the recipient can make an information-based decision, without losing crucial time to determine the problem by logging into the system first.

Examples of the push messages below.