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The Salesforce CRM Cloud

Make customers the focus of everything you do

Functions of the Salesforce CRM Cloud

Like most market-leading CRM systems, the Salesforce CRM Cloud covers the three pillars of modern CRM to provide optimum support for your processes: marketing, sales, and service.

Benefits of Salesforce CRM at a Glance

Efficient

Increase productivity in sales with the Salesforce CRM Cloud.

Integration

One important feature of the Salesforce CRM Cloud is how easy it is to integrate and modify.

Future Marketing

Modern 360° marketing through intelligent linking of IT systems.

Personalization

Your marketing and sales activities are fully tailored to your target group.

Marketing Automation

Marketing automation is one of the core modules of the Salesforce Cloud.

The Salesforce Marketing Cloud – The Future of Advertising

Journey Builder

Create personalized customer journeys that cover all channels. Start your processes from the customer journey in sales, customer service, and commerce. This will help you connect all the touchpoints where customers come into contact with your company.

Perfectly set up campaigns

E-Mail Studio

Design personalized e-mail campaigns with the E-Mail Studio, using data from a range of different sources, such as Web analytics and CRM data. Reusable templates will help you consistently present your brand to the outside world.

Professional Tools

Advertising Studio

Use the Advertising Studio to help plan your campaigns.

Increase in KPIs

Social Studio

Observe and interact with your customers on social networks and publish your own posts on those sites. Coordinate your marketing activities on social media with all other activities in marketing, customer service, and sales.

Social Interaction

The Salesforce Sales Cloud – More Efficient Sales with the World’s Leading Sales Application

  • artificial intelligence

    Get more out of your CRM data than you expected. Salesforce Einstein, the artificial intelligence in Salesforce, learns why orders are accepted or rejected and helps you focus on promising sales opportunities. Einstein can also give recommendations about which steps can most likely help you generate more revenue with your customers.

  • Acquire Orders

    All information about your customers is stored centrally in a single system, giving you a 360° panoramic overview and helping you to achieve your goal. Customer information, all interactions with customers: everything at a glance. No need to spend hours searching through different systems, Excel spreadsheets, or files. This will help you complete your orders more quickly and improve your success rate. All in one system.

  • Increase Productivity

    Whether you are a field sales or in-house sales representative, AI and many other features such as automatic data collection, workflows, and alerting help you use your working hours more productively at a time when business processes are growing more complex every day.

  • Generate and Classify Leads

    Accelerate your lead processing times and improve your conversion rates: With Salesforce, you can enrich your leads until they are high-quality enough for sales. These leads are then automatically passed on to the right employees at the right time. And since Salesforce concurrently helps you measure the effectiveness of your marketing campaigns, the quality of your leads will improve.

  • Basis for Decision-making

    All information is stored in a central location. This information can help you set the right priorities and make decisions more quickly – from anywhere in the world, on any device (laptop, smartphone, tablet, etc.).

The Salesforce Service Cloud – First-rate Service. Anytime, Anywhere

  • Personalized Customer Service

    The demands of customer service are constantly growing. To meet your customers’ needs, you will often have to offer personalized service that goes far beyond the standard.

  • Impress Your Customers with Intelligent Customer Service

    Predictive support is a new trend in customer service. Inform your customers of issues before they arise, and resolve them right away. The Service Cloud provides you with tools to predict your customers’ needs in advance.

  • Customer Support Across All Channels

    Create personalized customer journeys that cover all channels. Start your processes from the customer journey in sales, customer service, and commerce. This will help you connect all the touchpoints where customers come into contact with your company.

Your Contact for Salesforce CRM

MA_Laura_Schoening_Medien
Laura Schöning
Expert for Customer Experience