Arvato Systems has developed a Machine Learning (ML) based system for the automatic recognition of items in returns. The application can recognize thousands of articles and associated attributes by image recognition. This “Product Detection” system takes a recording of a returned article as input and provides a set of data for that particular item as output, such as the article number, size, weight, etc. This help is especially useful for small or many similar items (such as jewelry), which are difficult to be identified by the human eye. The closest matching items for the return are pre-selected by the AI and displayed on a screen.
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